Configure Service Graph Connector for Omnissa Workspace ONE UEM using SGC Central

task australia Updated Sep 22, 2026 2 min read sgcc-configure-omnissa-works.md

Use the playbook in SGC Central to set up the Service Graph Connector for Omnissa Workspace ONE UEM and pull Omnissa data into your CMDB.

Before you begin

Install Service Graph Connector for Omnissa Workspace ONE UEM from the ServiceNow Store. For ServiceNow Store installation steps, see Install a ServiceNow Store application.

About this task

The playbook experience for onboarding connectors is activated with SGC Central in the CMDB Workspace. To configure the SGC Central application, see Configuring SGC Central and for more information on how to interact with a playbook, see Interact with Playbook.

Procedure

Navigate to Workspaces > CMDB Workspace.
In the CMDB Workspace, select SGC Central.
On the Overview page, select Create connection.
On the Create connection window, select the Omnissa connector type, and then select Create connection.
Complete the initial prerequisites when setting up a connection for the first time.

Note: This step is required only during the first-time setup. See Perform initial setup tasks when creating a connection in SGC Central.
Enter connection details and test the connection for importing Omnissa data.
1. In the Setup stage, select Create and test connection.
2. On the form, fill in the fields.
3. Select Create and test connection.
4. After the test completes, select Continue.
Set the configuration properties for the connection.
1. In the Setup stage, select Set configuration properties.
2. Fill in the property details.
3. Select Continue.
Configure the import schedule.
1. In the Setup stage, select Configure import schedule.
2. Select the import schedule for your connection, set it to Active, and fill in the run schedule details.
3. Select Save, then Continue.
Select Confirm connection creation to verify the connection.

What to do next

Select View all connections to review the connection details.

You can manage connections from the SGC Central view of the CMDB Workspace. For more information, see Managing connections added for Service Graph Connectors in SGC Central.

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---
title: Configure Service Graph Connector for Omnissa Workspace ONE UEM using SGC Central
description: Use the playbook in SGC Central to set up the Service Graph Connector for Omnissa Workspace ONE UEM and pull Omnissa data into your CMDB.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-graph-connectors/sgcc-configure-omnissa-works.html
release: australia
product: Service Graph Connectors
classification: service-graph-connectors
topic_type: task
last_updated: "2026-09-22"
reading_time_minutes: 2
breadcrumb: [Omnissa Workspace ONE UEM, Service Graph Connectors, Integrating third-party data into CMDB, Configuration Management, Extend ServiceNow AI Platform capabilities]
---

# Configure Service Graph Connector for Omnissa Workspace ONE UEM using SGC Central

Use the playbook in SGC Central to set up the Service Graph Connector for Omnissa Workspace ONE UEM and pull Omnissa data into your CMDB.

## Before you begin

Install Service Graph Connector for Omnissa Workspace ONE UEM from the ServiceNow Store. For ServiceNow Store installation steps, see [Install a ServiceNow Store application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/installing-applications-in-application-manager.md).

## About this task

The playbook experience for onboarding connectors is activated with SGC Central in the CMDB Workspace. To configure the SGC Central application, see [Configuring SGC Central](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/sgcc-configuring.md) and for more information on how to interact with a playbook, see Interact with Playbook.

## Procedure

1. Navigate to **Workspaces** &gt; **CMDB Workspace**.

2. In the CMDB Workspace, select **SGC Central**.

3. On the Overview page, select **Create connection**.

4. On the Create connection window, select the Omnissa connector type, and then select **Create connection**.

5. Complete the initial prerequisites when setting up a connection for the first time.

**Note:** This step is required only during the first-time setup. See [Perform initial setup tasks when creating a connection in SGC Central](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/sgcc-first-time-setup.md).

6. Enter connection details and test the connection for importing Omnissa data.

1. In the **Setup** stage, select **Create and test connection**.

2. On the form, fill in the fields.

3. Select **Create and test connection**.

4. After the test completes, select **Continue**.

7. Set the configuration properties for the connection.

1. In the **Setup** stage, select **Set configuration properties**.

2. Fill in the property details.

3. Select **Continue**.

8. Configure the import schedule.

1. In the **Setup** stage, select **Configure import schedule**.

2. Select the import schedule for your connection, set it to **Active**, and fill in the run schedule details.

3. Select **Save**, then **Continue**.

9. Select **Confirm connection creation** to verify the connection.

## What to do next

Select **View all connections** to review the connection details.

You can manage connections from the SGC Central view of the CMDB Workspace. For more information, see [Managing connections added for Service Graph Connectors in SGC Central](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/sgcc-managing-connection.md).