Viewing relationships on a map

concept australia Updated Sep 10, 2026 1 min read um-viewing-relationships-on-a-map.md

Both mapped service instances and CIs in the cmdb_ci table appear on maps with related nodes and edges. In addition, the Service instances panel lists Service Mapping details for all associated service instances.

Viewing mapped service instances

Service instances that are populated using Service Mapping methods are included in maps. Service Mapping provides significant information for mapped service instances (application services) [cmdb_ci_service_discovered] such as relationships and grouping. If Service Mapping is installed and the sn_sm_scoped_app.sa.unified_map.enabled system property is enabled, you can access Unified Map from the Service Mapping workspace. For more information, see Access the Unified Map feature from the Service Mapping Workspace.

For a selected CI, the Service instances panel in Unified Map lists details from the Service Mapping application for all associated service instances (formerly application services). For more information, see View service instances on Unified Map.

If Service Mapping is not installed, only service instances that are populated by CMDB methods appear on maps. Unified Map traverses the CMDB hierarchical data both up and down using user-specified levels.

Viewing relationships for a CI in the cmdb_ci table

Even though CIs in the cmdb_ci table don't appear in Service Mapping data, CMDB CIs relationships appear on the map. For more information, see View cmdb_ci relationships in Unified Map

Related topics

Configuring Service Mapping

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---
title: Viewing relationships on a map
description: Both mapped service instances and CIs in the cmdb\_ci table appear on maps with related nodes and edges. In addition, the Service instances panel lists Service Mapping details for all associated service instances.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/unified-map/um-viewing-relationships-on-a-map.html
release: australia
product: Unified Map
classification: unified-map
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Unified Map, Configuration Management Database \(CMDB\), Configuration Management, Extend ServiceNow AI Platform capabilities]
---

# Viewing relationships on a map

Both mapped service instances and CIs in the cmdb\_ci table appear on maps with related nodes and edges. In addition, the **Service instances** panel lists Service Mapping details for all associated service instances.

## Viewing mapped service instances

Service instances that are populated using Service Mapping methods are included in maps. Service Mapping provides significant information for mapped service instances \(application services\) \[cmdb\_ci\_service\_discovered\] such as relationships and grouping. If Service Mapping is installed and the **sn\_sm\_scoped\_app.sa.unified\_map.enabled** system property is enabled, you can access Unified Map from the Service Mapping workspace. For more information, see [Access the Unified Map feature from the Service Mapping Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/view-unified-map-sm-workspace.md).

For a selected CI, the **Service instances** panel in Unified Map lists details from the Service Mapping application for all associated service instances \(formerly application services\). For more information, see [View service instances on Unified Map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/unified-map/unified-map-show-app-service.md).

If Service Mapping is not installed, only service instances that are populated by CMDB methods appear on maps. Unified Map traverses the CMDB hierarchical data both up and down using user-specified levels.

## Viewing relationships for a CI in the cmdb\_ci table

Even though CIs in the cmdb\_ci table don't appear in Service Mapping data, CMDB CIs relationships appear on the map. For more information, see [View cmdb\_ci relationships in Unified Map](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/unified-map/u-map-show-rltships-for-cmdb-ci-cis.md)

**Related topics**  


[Configuring Service Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/service-mapping-setup.md)