Unified Map

Administrators can configure general Unified Map settings to control the initial content and appearance of maps for all users in a workspace.

The Unified Map feature displays a graphical hierarchical map of the CMDB — CIs and the connections between them. Unified Map combines some of the capabilities of Dependency Views and of Service Mapping into a single map experience.

Even though CIs in the cmdb_ci table don't appear in Service Mapping data, CMDB CIs relationships appear on the map.

Both mapped service instances and CIs in the cmdb_ci table appear on maps with related nodes and edges. In addition, the Service instances panel lists Service Mapping details for all associated service instances.

You can view an existing CI on the map to enable you to create, modify, or delete its connections.

Manipulating the contents and layout of a map can greatly assist with envisioning and optimizing your CMDB. You can control which elements appear on the map, isolate and analyze relationships between CIs, and simplify the map to isolate issues.

Configure how duplicate edges are displayed on maps. These are general settings that only sn_cmdb_admin can configure.

Configure the default or maximum number of levels on maps. These are general settings that only sn_cmdb_admin can configure.

Configure the maximum number of nodes that can be loaded when a map in this workspace opens. These are general settings that only sn_cmdb_admin can configure.

By default, only CIs for which Life cycle stage is Operational or empty appear on maps. You can configure the map to display CIs with other Life cycle stage values. These are general settings that only sn_cmdb_admin can configure.

Configure which browser you use Unified Map in to avoid severe performance issues.

Configure a class profile that specifies which layers should appear for a particular class: application, service instance, business, or infrastructure. For example, you can configure that the mapped application service (service instance) [cmdb_ci_service_discovered] class should display only Service Mapping data and not infrastructure elements.

Each class has a unique set of extended attributes that appear in the bottom section of the Attributes panel for a CI. For any class, you can specify which extended attributes should be displayed. These are general settings that only sn_cmdb_admin can configure.

Configure how to display connections to a referenced class and from a referencing class on Unified Map. A reference connects two CIs from differing classes that aren't connected by a relationship. These are general settings that only sn_cmdb_admin can configure.

Add related items categories, specify which information should appear on cards on the Unified Map Related items panel, and specify how related items (events) appear on the timeline and on badges. These are general settings that only sn_cmdb_admin can configure.

General configuration settings that control Unified Map are collected in a configuration identifier. A configuration identifier is a set of properties and table-driven configurations that specify the appearance and content of an instance of a UX application. The CMDB Workspace UX application contains Unified Map.

Customize the map to focus on the CIs that you want to work on by filtering out (hiding) irrelevant CIs. You can filter by layer count, CI class, relationship type, discovery source, location, and CI ownership.

Configure which categories of related items, such as active incidents and active problems, appear on the Unified Map Related items panel.

While editing a map, you can delete a connection (a relationship record) from the CMDB. The CIs that are involved in the connection are not deleted from the CMDB.

Use the map editor to add a relationship between two CIs or to modify an existing relationship.

While you work in the map editor, you can add a CI to the map and remove (hide) a CI from the map. Removing a CI node from a map deletes the records of the CI relationships, but does not delete the CI record from the CMDB. You can also add, modify, and delete CI relationships in the CMDB.

You can remove (hide) a CI from the map only if you added it during the current editing session and have not yet saved the map. You can't remove a CI that was on the map when you started the editing session.

The Unified Map feature displays a graphical hierarchical map of the CMDB — CIs and the connections between them. Unified Map combines some of the capabilities of Dependency Views and of Service Mapping into a single map experience.

Save useful Unified Map filter settings as a user preset that you can apply to a map at any time. For example, define a filter to display only CIs of a particular class and then save the filter settings as a user preset.

Admins can save a set of Unified Map map filter settings (layer, CI class, relationship type, and other CI attribute settings) as a shared preset that any user can apply to their map view.

For a selected CI, the Service instances panel in Unified Map lists details from the Service Mapping application for all associated service instances (formerly application services).

Open the Attributes panel in Unified Map to view attributes like location and life cycle stage for a CI or a relationship.

The Changes panel in Unified Map displays change details such as changes to life cycle stage or operational state for the selected CI.

The Overview panel displays summary data for items on the map that are associated with the home node — counts and types of CIs and connections, discovery sources, and so on.

Open the Related items panel in Unified Map to show all related items (typically, events such as changes, active incidents, or active problems) for the selected CI.

The timeline indicates related items like incidents, problems, and changes over a specified period of time for the selected CI. You can use the timeline to visualize the history of changes to a CI and how they affect the topology of the CMDB.

Unified Map presents a graphical display of CMDB CIs and the connections between to enable powerful insights.