View historical changes for a CI

task australia Updated Sep 10, 2026 2 min read unified-map-show-ci-changes.md

The Changes panel in Unified Map displays change details such as changes to life cycle stage or operational state for the selected CI.

Before you begin

Role required:

To access maps: sn_cmdb_user, sn_cmdb_editor or sn_cmdb_admin
To access maps with operational service instances: app_service_user, and sm_user or sm_admin
To access maps with operational and non-operational service instances: app_service_admin, and sm_user or sm_admin
To access and view related items: itil

About this task

Changes are also indicated on the timeline. For more information, see Viewing related items on the Unified Map timeline.

Procedure

While working in a map, select a CI on the map and then select the Changes icon [Omitted image "icon-um-overview-panel.png"].

All changes for the selected CI appear on the panel.

[Omitted image "um-changes-panel.png"] Alt text: Details of changes for the CI.
- Select Show more / Show less for details on a card.
- To flag a change as important, hold the cursor over a change and then select the Flag as important icon.
Perform other tasks.
- Select another CI on the map to view its changes.
- Select the Open filters [Omitted image "icon-um-change-filter.png"] and then select and configure any of the following filter types:
  - Post types
  - Field changes
  - Flagged
  - Filter sets
- Select the Search icon [Omitted image "icon-um-change-search.png"] and enter text in the Search Activity stream field to find specific changes by entering terms.
- Select the ascending [Omitted image "icon-um-open-filter-panel.png"] or descending sort icon [Omitted image "icon-um-change-sort.png"] to toggle between ascending or descending sort.
- Create a filter set to supplement the existing filtering options on the Changes panel. You can save filter settings for reuse. For more information, see Create or manage a user preset.

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---
title: View historical changes for a CI
description: The Changes panel in Unified Map displays change details such as changes to life cycle stage or operational state for the selected CI.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/unified-map/unified-map-show-ci-changes.html
release: australia
product: Unified Map
classification: unified-map
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Use, Unified Map, Configuration Management Database \(CMDB\), Configuration Management, Extend ServiceNow AI Platform capabilities]
---

# View historical changes for a CI

The **Changes** panel in Unified Map displays change details such as changes to life cycle stage or operational state for the selected CI.

## Before you begin

Role required:

- To access maps: sn\_cmdb\_user, sn\_cmdb\_editor or sn\_cmdb\_admin
- To access maps with operational service instances: app\_service\_user, and sm\_user or sm\_admin
- To access maps with operational and non-operational service instances: app\_service\_admin, and sm\_user or sm\_admin
- To access and view related items: itil

## About this task

Changes are also indicated on the timeline. For more information, see [Viewing related items on the Unified Map timeline](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/unified-map/unified-map-timeline-working-on.md).

## Procedure

1. While working in a map, select a CI on the map and then select the Changes icon \[Omitted image "icon-um-overview-panel.png"\].

All changes for the selected CI appear on the panel.

\[Omitted image "um-changes-panel.png"\] Alt text: Details of changes for the CI.

- Select **Show more / Show less** for details on a card.
- To flag a change as important, hold the cursor over a change and then select the Flag as important icon.

2. Perform other tasks.

- Select another CI on the map to view its changes.
- Select the Open filters \[Omitted image "icon-um-change-filter.png"\] and then select and configure any of the following filter types:
- Post types
- Field changes
- Flagged
- Filter sets
- Select the Search icon \[Omitted image "icon-um-change-search.png"\] and enter text in the **Search Activity stream** field to find specific changes by entering terms.
- Select the ascending \[Omitted image "icon-um-open-filter-panel.png"\] or descending sort icon \[Omitted image "icon-um-change-sort.png"\] to toggle between ascending or descending sort.
- Create a filter set to supplement the existing filtering options on the Changes panel. You can save filter settings for reuse. For more information, see [Create or manage a user preset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/unified-map/unified-map-manage-preset-filter.md).

**Related topics**

[Viewing related items on the Unified Map timeline](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/unified-map/unified-map-timeline-working-on.md)