Close or cancel a customer play

---
title: Close or cancel a customer play
description: You can close or cancel a customer play and all the related tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/acct-lifecycle-events/account-lifecycle-cancel-success-case.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create a customer play, Manage playbooks, Customer success, Use, Customer Success Management]
---

# Close or cancel a customer play

You can close or cancel a customer play and all the related tasks.

## Before you begin

Role required: sn\_acct\_lc.customer\_success\_agent

## Procedure

1.  Navigate to **Workspace** > **CRM Workspace** and select the **List** icon.

2.  Navigate to the **Customer Success** > **All Customer Plays** and open the customer play you want to cancel.

3.  Select the **Record details** to view the customer play form.

4.  Depending on your requirement, change the State to **Canceled** or **Closed**.

    The Closure code is automatically updated to reflect the State change.

5.  Confirm that all the required fields are filled out and select **Save**.

6.  Select **Yes** in the confirmation window to continue.

    The customer play along with all associated child customer play tasks will be canceled or closed and the Progress is set to **Canceled** or **Closed**.

    **Note:** Before you close a customer play, you must close or cancel all the associated child tasks. If an associated child task is still open, a warning message is displayed. You must first close or cancel the child tasks and then proceed with closing the customer play.


**Parent Topic:**[Create a customer play](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-create-success-case-playbook.md)