Enterprise Architecture

Use MCP (Model Context Protocol) tools to query live Enterprise Architecture data—including business application insights, capability mappings, and rationalization data—from any MCP-compatible AI assistant.

Access the published TRM catalog to view approved technology standards and lifecycle information in the knowledge base.

Add a business capability to the capability hierarchy map.

Submit a request from the service catalog to add one or more lifecycle records to an existing TRM product.

Submit a request from the service catalog to add a software or hardware product to the TRM library. Optionally, include one or more lifecycle records with the request.

You can add existing product capabilities to business applications in the Enterprise Architecture Workspace.

You can add an existing business capability to a value stream stage to map your organizational capabilities to the stages of your value streams. You can also remove associated business capability if they’re no longer relevant for the value stream stage.

Associate an architectural artifact to existing entities such as business capabilities, business applications, digital integrations, and digital interfaces. The association creates a relationship between the artifact and related entities.

Use the Now Assist panel to search published Technology Reference Model (TRM) catalog records using natural language queries.

ServiceNow CSDM data model defines standardized relationships between service-related objects in the CMDB. It ensures consistency across ITSM, ITOM, and EA practices. In Enterprise Architecture Workspace, CSDM shapes represent these objects visually in diagrams, enabling architects to model business capabilities, applications, services, and technical components in alignment with the Now Platform.

Enterprise Architecture lets you define a single, version-agnostic entity that represents all instances, technologies, and data used for planning and reporting.

Use Enterprise Architecture to gain a comprehensive understanding of your organization's applications so you can identify redundancies and decrease budgetary costs. The goal of this product view is to help you to understand how Enterprise Architecture key entities work with the core CSDM framework.

Consider these points while implementing the CSDM framework.

Enterprise Architecture manages and uses CSDM tables. Several ServiceNow products benefit from and add value to Enterprise Architecture.

The ServiceNow Enterprise Architecture unites strategic and operational teams, enabling organizations to achieve their business objectives. It serves as a powerful decision engine, combining robust modeling with the management of business capabilities, application portfolios, information portfolios, and technology portfolios.

Architectural category enables Enterprise architects to categorize and manage artifacts efficiently.

Assign a business application to a capability to relate the capability with the application.

Create or update a portal mapping for your published catalog, set the order for the knowledge base. And make the record active or inactive.

After you publish a TRM catalog, most updates to TRM data are synchronized automatically with the published knowledge base content.

Business processes are a structured sequence of tasks that are grouped, helping to accomplish specific business outcomes. A business process modeling diagram or a BPMN (Business Process Model and Notation) diagram is a visual representation of a business process.

Compare different versions of Enterprise Modeling and Visualization diagrams and learn the details of the differences from the summary that is generated by ServiceNow Otto in the Enterprise Architecture Workspace.

Create configurations for the Health or Insights section and apply them as needed.

Create visualization configurations for the Portfolio Overview section and apply them as needed.

Define configuration for a Technology Reference Model (TRM) catalog that can be published to the knowledge base article.

You can configure the AI Data Explorer and Query Generation skills to provide AI-assisted data exploration features and generate insights in Enterprise Architecture Workspace.

As an administrator, use this section to configure the Enterprise Architecture Workspace.

If you have the admin role, you can configure the ServiceNow Otto for Enterprise Architecture (EA) to enable generative AI skills in Enterprise Architecture Workspace (EA).

The EA MCP server connects your ServiceNow instance to an MCP-compatible AI assistant, enabling natural language access to EA data. To set up the connection, install the application and configure the server.

After configuring the EA MCP server, connect it to an AI assistant so the assistant can query business applications, capabilities, and architectural insights directly from your ServiceNow instance.

Create an architectural document in the Enterprise Architecture Workspace. An Architectural document captures and governs architecture information generated from diagrams.

Generate documents from the Enterprise Modeling and Visualization diagrams page.

Create a document template to define how architectural documents are generated from diagrams and architectural artifacts in Enterprise Architecture Workspace.

Create your own filtered lists in the Enterprise Architecture Workspace and access them under the My Lists tab.

Create an application score profile and update the default application profile with new profile indicators per your requirements.

Create a new portal knowledge base to associate a portal with a knowledge base so that users can access the published TRM catalog from the selected portal.

Specify the configuration that is used for publishing a Technology Reference Model (TRM) catalog to the knowledge base.

Customize your workspace to display the components that you want to see.

Define and manage a data domain to organize related information objects within a hierarchical structure. Data domains help categorize data discovered in database catalogs by ServiceNow Discovery. A data catalog lists all the catalog objects, or databases, discovered for an instance of a database.

Delete a capability that you no longer require.

Delete a draft version of an architectural document that you no longer require.

Use the document template form to create document template that can be used in the Enterprise Architecture Workspace.

Document Templates define how architectural documents are generated from diagrams and architectural artifacts in Enterprise Architecture Workspace.

Use the Enterprise Architecture shapes to model current and future-state architectures in Enterprise Architecture Workspace.

Example prompts that you can use with MCP for Enterprise Architecture, with the role that typically asks each one and the outcome it produces.

MCP for Enterprise Architecture connects any MCP-compatible AI assistant to your ServiceNow instance. Enterprise architects, application portfolio managers, and technology portfolio managers can query business applications, capabilities, technology products, and architectural relationships using natural language prompts.

Parameters that each MCP for Enterprise Architecture tool accepts, and how to phrase prompts that return the data you need.

Enterprise Modeling and Visualization supports Amazon Web Services (AWS) shape libraries for modeling cloud architectures. These shapes enable architects to design future-state cloud diagrams aligned with CMDB and CSDM standards.

The Enterprise Architecture query agent answers natural language questions about your enterprise architecture portfolio, returning AI-generated answers grounded into their Enterprise Architecture data.

You can ask the Enterprise Architecture query agent natural language questions about your enterprise architecture portfolio using the ServiceNow Otto panel in Enterprise Architecture Workspace.

The Enterprise Architecture Workspace (EA Workspace) is part of the Enterprise Architecture application. It provides an interactive interface for enterprise architects to manage tasks, gain insights, and monitor portfolio health.

The following roles help you to configure and use the Enterprise Architecture Workspace application. After access has been granted to a role, all the groups or users assigned to the role are granted access. Roles can contain other roles, and any access granted to a role is granted to any other role that includes it.

You can add existing architectural artifacts to business applications in the EA Workspace.

You can add users to departments, thereby enabling the departments to perform their specific tasks and reach their desired objectives. Users can contribute to the decision-making process of a department by providing their insights. This leads to optimized usage of business applications and increased cost savings.

You can add a qualitative target to track the progress of achieving a goal. It's a non-measurable and interpretation-based target, set to track the performance of a goal.

You can add a quantitative target to track the progress of achieving a goal. It’s a numbers-based measurable target set to track the performance of a goal.

Associate an architectural artifact to existing entities such as business capabilities, business applications, digital integrations, and digital interfaces. The association creates a relationship between the artifact and related entities.

Associate an existing AI Control Tower AI system with a business application from the Enterprise Architecture Workspace.

Create multiple versions of architectural decision records (ADR) in the Enterprise Architecture Workspace. Creating multiple ADR versions enable you to capture the evolution of architectural decisions over time or capture details of alternatives to existing architectural decisions.

You can add an application model to a value stream to better manage your application portfolios. This ensures that any hardware/software investments are tied to the organizational goal and requirement.

Add or edit an application service of your organization in the Enterprise Architecture Workspace.

You can add an existing business actor to a business process activity in the Enterprise Architecture Workspace, or create a business actor directly from the business process activity record.

Add existing business actors to a business role to identify who fulfills the role, or create a business actor directly from the business role record.

Create or edit the life cycle of a business application to better manage the business application.

Create or edit the life cycle of a business application to manage the business application.

Add existing business capabilities to a business unit in Enterprise Architecture Workspace, or create a business capability directly from the business unit record.

Add existing business capabilities to goals, or create business capabilities directly from goal records.

Associate existing business process activities with a business actor, or create activities directly from the business actor record.

Add existing business processes to a business unit or create a new business process from the business unit record.

Associate business processes with goals to map how your organization's processes support strategic objectives.

Add existing business processes to a stakeholder in the Enterprise Architecture Workspace, or create a business process directly from the stakeholder record.

Add existing business roles to a business actor in the Enterprise Architecture Workspace. You can also create a business role directly from the business actor record to identify the responsibilities that the business actor fulfills.

You can add an existing business unit to a business capability in the Enterprise Architecture Workspace or create a business unit from the business capability.

Add an existing business unit to a business process in Enterprise Architecture Workspace, or create a business unit directly from the business process record.

Create or edit a business capability to align your organization’s business goals.

You can add existing drivers to a goal in the Enterprise Architecture Workspace, or create a driver directly from the goal record, to identify what influences the goal.

Add existing drivers to stakeholders or create drivers directly from stakeholder records to identify influences.

Add  or edit an artifact category. Assign the category to an architectural artifact. Categories enable you to categorize and manage artifacts more efficiently.

Add or edit a demand action that help you enhance the capability of the applications in the Enterprise Architecture Workspace.

Add an entity or edit an existing entity details that are included in the Enterprise Modeling and Visualization diagram.

Create or edit an information data domain to logically group related information objects and govern how information is organized and linked to underlying data sources across business applications.

Add or edit an application service created by you in the Enterprise Architecture Workspace.

Add or edit an architectural artifact to align it with your business requirements.

Add or edit a business process to group applications that help accomplish a specific application service. A business process is a collection of related structured tasks performed to accomplish a specific application service.

Add the applications that your organization wants to introduce based on their functions and the business process they fulfill. In Enterprise Architecture, add or edit your business applications that are used to assess and track costs, usage, business value, functional fitment, and risks.

Add or edit a business capability to align your organization’s business goals.

Add a digital integration or edit an existing digital integration created by you in the EA Workspace.

Add or edit a digital interface for an integration to describe how business applications can interact.

Add or edit an information object to capture the logical data for a business application.

Add a software product to the Technology Reference Model (TRM) library or edit an existing product details and maintain the TRM library for your organization.

Add or edit a relationship configuration details available for the Enterprise Modeling and Visualization in the Enterprise Architecture Workspace.

Create a shape library or edit an existing library to add new shapes and create diagrams using the shapes.

You can add existing business application to Technology Reference Model (TRM) products in the Enterprise Architecture Workspace.

You can add existing business capabilities to business applications in the Enterprise Architecture Workspace, to ensure better alignment with your strategic enterprise architecture goals.

You can add existing product capabilities to Technology Reference Model (TRM) products in the Enterprise Architecture Workspace.

You can add existing Technology Reference Model (TRM) product to business applications in the Enterprise Architecture Workspace.

Add existing goals to a business capability in the Enterprise Architecture Workspace, or create a goal directly from the business capability record.

Add goals to business processes to align process activities with strategic objectives and track performance metrics.

Add existing goals to drivers or create goals directly from driver records to identify which goals each driver influences.

Add existing goals to a stakeholder or create a goal directly from the stakeholder record to identify the goals a stakeholder has.

Create or edit a business actor to define who performs work in your organization.

Create or edit a business process activity to track a discrete unit of work in your organization.

Create or edit a business role to define the responsibilities, rights, and duties associated with performing specific business behavior.

Create or edit a business unit to define your organizational functions.

Add or edit a capability indicator to access business capabilities within the indicator framework.

Create or edit a data domain to relate an information object to the database catalog of a database instance to collect the physical data.

Create or edit departments to manage and optimize business applications and align them with organizational strategic goals.

Create or edit a driver to document a condition motivating your organization to define goals and implement changes.

Create or edit a goal to track and optimize your investments in business applications.

Create or edit product capabilities in the Enterprise Architecture Workspace.

Add or edit a stakeholder to track who has an interest in the outcome of your enterprise architecture.

Create or edit a value stream stage to improve the efficiency of a value stream and verify each step adds value to the output of the value stream.

Create or edit a value stream to organize and understand the flow of value creation in your organization.

You can add or edit version-specific details for a diagram to improve change management and compliance. Adding diagram version details ensures better clarity between all stakeholders in the context of the diagram and timelines.

Relate a business application to an information object using the CI relationship [cmdb_rel_ci] table of type Uses::Used by. Use this suggested relationship to get the logical data of the information object to leverage a business application.

Add existing stakeholders to a business process or create new stakeholders to identify who is interested in the business process.

Add existing stakeholders to a driver or create stakeholders directly from the driver record to identify who the driver influences.

Add existing stakeholders to a goal in the Enterprise Architecture Workspace, or create a stakeholder directly from the goal record.

Add existing stakeholders to a value stream in the Enterprise Architecture Workspace to identify who gets value from it. You can also create a stakeholder directly from the value stream record.

Add a shape icon to an entity or edit an existing one to use them in creating Enterprise Modeling and Visualization diagram.

Associate value streams with stakeholders to track their involvement in business processes. You can add existing value streams or create new ones directly from the stakeholder record.

You can add value stream stages to a value stream to break it down into discrete steps. This establishes the foundation for associating business processes and business capabilities with each stage.

View and manage the AI systems associated with a business application from the Enterprise Architecture Workspace to understand AI risk and governance status as part of your broader application portfolio.

Organize shapes on the diagram canvas by aligning them to a common edge or center, or by distributing them at equal spacing.

Consolidate and analyze the business applications based on multiple scores.

The Application Portfolio section within the Portfolio page of the Enterprise Architecture Workspace helps you to manage business applications, application services, digital integrations, and digital interfaces.

An application service is a configuration item (CI) that represents the operational view of a deployed application or your technology landscape. It logically models all technical components such as servers, databases, middleware, and configurations, that work together to deliver a specific business capability. Application services are linked to business applications in the CMDB.

You can configure the application TCO source and cost type in the Enterprise Architecture Workspace.

Enterprise Architecture Workspace calculates a composite score for each business application and business capability by running data from configured indicators through a multi-step pipeline. The pipeline normalizes raw values, applies weighted contributions, and aggregates the results into a final score per fiscal period.

The application model life cycle helps you to better manage the life cycle of a business application.

You can apply filters on the Application Rationalization page in the Enterprise Architecture Workspace. Based on the applied filters, the bubble chart and list view are updated so that you can view data for a specific business application. Your filter preferences are saved and applied the next time you visit the page.

You can apply filters to the Portfolio Overview and Health section in the Enterprise Architecture Workspace. Based on the applied filters, the interactive cards and graphs displayed in this section are updated, and you can view specific business applications and business capability data. Your filter preferences are saved and applied the next time you visit the page.

Using the business application form, you can add any business application to assess and track its costs, usage, business value, functional fitment, and risks.

You can review and complete data certification tasks to confirm that records meet the standards defined in a certification policy. Certification tasks are generated when a policy is run and are assigned based on the policy's assignment configuration.

As an Enterprise Architect, approve or reject a Enterprise Modeling and Visualization diagram requests submitted by other users.

As an Enterprise Architect, approve or reject a TRM product or product lifecycle requests submitted by other users.

Enterprise Architecture Workspace enables Enterprise Architects to associate an architectural artifact to existing elements in the ServiceNow AI Platform. These associations create a relationship between the artifact and related entities such as business capabilities, business applications, digital integrations, digital interfaces, and TRM products.

You can add an existing business process to a value stream stage to map your enterprise architecture workflows to the stages of your value streams. You can also remove associated business processes if they are no longer relevant for the value stream stage.

Relate a business application to an information object using the CI relationship [cmdb_rel_ci] table of type Uses::Used by. Use this suggested relationship to get the logical data of the information object, which can be used to leverage the business application.

You can create a new architectural artifact from the business application related list, in the EA Workspace.

You can create new, add, or remove the artifacts that are associated with a business capability.

You can create new, add, or remove the artifacts that are associated with a business process.

You can create new, add, or remove the architectural artifacts that are associated with a digital integration.

As an Enterprise Architect, you can associate an architectural artifact to a TRM product.

You must associate scoring profiles with profile indicators.

Use the ServiceNow AI lens skill to generate a business process map (BPM) diagram automatically by uploading an image of an existing process diagram from any tool.

Understand how application indicator scores are calculated and displayed as bubbles on the Application Rationalization bubble chart.

Bubble charts are interactive graphs that position applications in different quadrants, based on their indicator scores. Based on the position of the business application in the quadrants, enterprise architects can take decisions to invest in, sustain, migrate, or retire the business applications.

A business actor represents the entity that performs work in your organization, such as a business unit, role, or department.

Enterprise Architecture helps system admins add any business application to assess and track its costs, usage, business value, functional fitment, and risks.

The Business Architecture section within the Portfolio page of the Enterprise Architecture Workspace helps you in the structuring of your business functions and strategies.

A business capability is the ability of an organization to do its business activities successfully and fulfill its business goals.

Business process activities represent discrete units of work within workflows. Knowing how they differ from business processes helps you model organizational tasks accurately.

A business process is a collection of related structured tasks performed to accomplish a specific application service. Create a business process to group applications that help accomplish a specific application service.

Business processes model how your organization performs work to achieve a business outcome. Use business processes in Enterprise Architecture Workspace to build a process hierarchy and to associate processes with supporting business applications.

A business role defines the responsibilities, rights, and duties that a business actor holds when performing specific business behavior.

The Business Stakeholder (com.snc.business_stakeholder) plugin contains the business stakeholder role for Enterprise Architecture Workspace application. Users with this role can view or read records in the Enterprise Architecture Workspace.

Business units are part of your organization that are responsible for certain operations and have their own objectives.

Business Capability is a common table used within the Enterprise Architecture application.

A system administrator with Enterprise Architecture (formerly APM) admin role can create and assign data certification tasks to the system owners for certifying business application data.

A system administrator with Enterprise Architecture (formerly APM) admin role can create and assign data certification tasks to the system owners for certifying business application data.

The architectural artifact categories enable you to categorize and manage artifacts more efficiently. Architectural artifact categories enable you to organize architectural artifacts and align them with your business goals and strategies.

You can configure certification policies to keep your business applications inventory up to date. Keeping your business application data current helps you to assess your business applications precisely as there are indicators that are dependent on these business applications.

Demand actions are strategic decisions that you want to execute for an application. Enterprise Architecture Workspace provides preconfigured actions that help you enhance the capability of the applications. You can add new demand actions as per your requirements.

Use the Setup page to configure Enterprise Architecture Workspace.

A data domain is a collection of information objects. ServiceNow Discovery finds the database catalog that lists all the catalog objects, or databases, discovered for an instance of a database.

Enterprise Modeling and Visualization refers to the modeling and diagramming tools within the EA Workspace to represent business capabilities, business hierarchies, and their interrelationships.

Configure Technology Lifecycle Management in Enterprise Architecture Workspace. By configuring TLM, you can get application lifecycle risk insights and rationalize applications.

Configure Technology Reference Model Enterprise Architecture Workspace. Configuring the Technology Reference Model offers a structured approach to managing technology standards across your organization.

An application category is a grouping of applications by their purpose and function, fields, or areas.

An application category group is a collection of application categories. Category groups help with the filtering and reporting of the application categories.

An application family is an attribute to group a set of related applications based on manufacturer classification of their products.

You can view, add, or edit application or capability indicators in the Enterprise Architecture Workspace.

Scoring profiles help you to evaluate the applications based on various indicators.

Configure whether the server is part of a technical debt record's identity and select which reasons the scheduled job uses to create technical debt.

A Technology Reference Model (TRM) category refers to a grouping of TRM software products by their purpose and function. The categorization helps you to consolidate TRM products and rationalize decisions.

A Technology Reference Model (TRM) phase refers to a specific stage in the lifecycle of an application within the organization’s TRM framework.

When you select a connector between two shapes in an enterprise modeling diagram, a toolbar appears above the connector. Use the toolbar to define the relationship type or visual style of the connector.

Import the certification schedules into Data Manager to convert the existing certification schedules to certification policies.

Create an application category group or edit an existing one to align it with your business requirements.

Fields for creating and configuring business process activities that represent discrete units of work in your organization.

Use a demand as a step to identify cost-saving opportunities on capabilities, to meet the target. The strategy that you associate with the demand action decides the strategy for the capability.

Create a demand for an application from the bubble chart.

Create a demand for an application from the list view.

The create new driver form contains fields for documenting internal or external conditions that motivate your organization to define goals and implement changes.

The Business Actor form contains fields that define individuals or teams who perform work in your organization.

Use this form to create or edit a business role that defines the responsibilities, rights, and duties associated with performing specific business behavior.

Create a business unit to define your organizational functions.

You can create product capabilities and associate it with Technology Reference Model (TRM) products in the Enterprise Architecture Workspace.

The create a stakeholder form captures information about individuals or teams with an interest in enterprise architecture outcomes.

You can add a sub-capability to a capability.

Create a sub-capability and add it to the capability hierarchy map.

You can create sub-goals that are associated with your main goals. Sub-goals are more specific in nature and consist of actionable items that contribute to the completion of the parent goal.

Flexibly organize information for your architectural decision records (ADR) by creating, duplicating, and deleting pages and subpages in the Enterprise Architecture Workspace.

Add or edit an application category group and align it with your business requirements. Category groups help with the filtering and reporting of the application categories

Each application should have an application category defined. This field is used to describe the purpose of the application, and the key business function this application supports. You can keep the categorization at a high level, like a business function. For example, Sales, HR, Marketing, and Manufacturing.

Add or edit an application family and align it with your business requirements.

Create an architectural artifact to align it with your business requirements.

You can create business applications and associate it with Technology Reference Model (TRM) products in the Enterprise Architecture Workspace (EA Workspace).

Upload an image of an existing process diagram to generate a new, editable business process map diagram in EA Workspace using the ServiceNow AI Lens ServiceNow Otto skill.

Add the applications that your organization wants to introduce based on their functions and the business processes they fulfill. In Enterprise Architecture, add or edit any business application that is used to assess and track costs, usage, business value, functional fitment, and risks.

A Business process is a collection of related, structured activities performed to achieve a specific business outcome. Use business processes to model how your organization operates and to associate the business applications that support those activities.

You can create or edit a demand as a step to identify cost-saving opportunities on applications or capabilities, to meet a target.

An Enterprise architect can create a diagram using Lucidchart for a business application hierarchy and associate it with an architectural artifact.

Create a diagram for your business application hierarchy and associate it with an architectural artifact.

An Enterprise architect can create a diagram using Lucidchart for a business capability maps and associate it with an architectural artifact.

Add a digital integration or edit an existing digital integration in the EA Workspace. The digital integration is a design object used by the Enterprise Architects. It describes a connection between two business applications or between a business application and an external service (for example: AWS, Yahoo, a TimeZone Conversion service) that provides an interface (API) to interact with.

Add or edit a digital interface for an integration to describe how business applications can interact.

Create or update an artifact of the type architectural decision record (ADR) to align it with your business requirements.

You can create an exploration to begin analyzing relationships between architectural entities using the architecture analyzer in the Enterprise Architecture Workspace.

Add or edit an application indicator to assess the application across dimensions such as cost, quality, technical risk, investments, user satisfaction, and business value.

Create a diagram Lucidchart for your business application hierarchy and associate it with an architectural artifact.

Create a diagram in Lucidchart for your business capability maps and associate it with an architectural artifact.

Create an application category to categorize applications and rationalize decisions on their usage.

Create an application family to align it with your business requirements.

Add an application model to a value stream for better management of your application portfolios.

Create a demand for your application or capability.

Create a business unit to define your organizational functions.

Use the Goal form to create goals for your organizational strategic priorities.

Create an application or capability indicator to assess applications or capabilities within the indicator framework.

Create an information object to capture the logical data for a business application.

You can create product capabilities and associate them with business applications in the Enterprise Architecture Workspace.

Use a product capability to specify the feature that a business application or Technology Reference Model product provides to support business objectives.

You can use indicators within many scoring profiles, which generate indicator scores unique to that scoring profile.

Use the Create target form to create a quantitative or qualitative target for your goal.

Create a new entry for total cost of ownership (TCO) record to evaluate the cost of your business applications.

Add or edit a TRM category to group the TRM software products.

Create a user to add to a department.

Create a new value stream to visualize the flow of a process from start to finish.

Add a value stream stage to identify and map each activity associated with that stage of the overall value stream.

Add a value stream to a process to create an efficient workflow.

Create new versions of architectural artifacts.

Creating a data certification policy serves as a governance mechanism to ensure that the data used in enterprise architecture models and visualizations is accurate, complete, and trustworthy.

You can add or edit a scoring profile with new indicators and associate it with the business application. You can also use the same indicators within many scoring profiles, which generate indicator scores unique to that scoring profile. After you create a scoring profile, you have to associate it with indicators.

Add a sub-capability to the capability hierarchy map.

Create a cost type as capital expense (Capex) or operating expense (Opex) for Application TCO. Specify the type of cost being ingested in Enterprise Architecture Workspace.

Create a source cost type for the TCO source. Specify the type of cost being ingested in Enterprise Architecture Workspace.

Create a source for an Application Total Cost of Ownership (TCO). Specify the source of cost being ingested in Enterprise Architecture Workspace.

Define your own TRM phase for the TRM products.

The Request TRM product lifecycle form is used to submit a request to add one or more lifecycle records to a TRM product. After you submit the request, an email notification is sent to the Enterprise Architect group for approval.

The Request TRM product lifecycle form is used to submit a request to add one or more lifecycle records to a TRM product. After you submit the request, an email notification is sent to the Enterprise Architect group for approval.

Add one or more lifecycle records to an existing TRM product.

Create a TRM product and optionally add one or more product lifecycles in a single operation.

Create a new request to include a new software product to the TRM library. An email notification is sent to the approver for approval. The approver belongs to the Enterprise Architect group.

You can create a Technology Reference Model (TRM) products and associate it with business applications in the Enterprise Architecture Workspace.

The AI Portfolio tab on the Enterprise Architecture Workspace dashboard provides visualization widgets that show how business applications and AI systems in your organization are associated.

Activate a certification policy to add it to the active certification runs. This process ensures that the policy is active and can be used for certifications.

Deactivate a published policy to remove it from active certification runs. This process ensures that the policy is no longer active and can't be used for certifications.

Update an existing certification policy details.

Learn about the fields of the General information form. Use this form to provide details for the new policy.

When a data certification policy runs in the Enterprise Architecture Workspace, the system automatically sends email notifications to task assignees as due dates approach. This notification behavior is provided by the CMDB Data Manager and does not require additional configuration in the Enterprise Architecture Workspace.