Employee Service Management

Add instructions for a data source that a task owner in a legal matter can follow to resolve the task.

Raise a move request on behalf of an employee, update a move request workplace service or a move-related workplace record producer, or create a move-related knowledge base article with Workplace Move Management

Review and approve or reject the processing of a custodial or non-custodial record of a digital forensic request.

Your organization can automatically review and validate vaccine responses with Vaccination Status by integrating with the Azure Form Recognizer service.

Several types of components are installed with the Workplace Move Management application, including tables and user roles.

As a Vaccination Status admin, configure Vaccination Status to work with Azure Form Recognizer service and automate vaccine response approvals.

Set up Vaccination Status properties to define the data retention period for user-reported vaccination status data, manage reminder emails, and enable exemptions.

Configure a data source a requester can select in a digital forensics request as the source of potentially evidential data.

Configure the data retention settings for vaccine responses so your data retention policy is country-specific.

Install and configure Workplace Move Management for workplace users.

As a Vaccination Status admin or manager, use the Employee Readiness Core Approval Portal to approve or deny a user's vaccine exemption request.

As a Vaccination Status admin or manager, use the Employee Readiness Core Approval Portal to confirm a user's reported COVID-19 vaccination status.

Create a task for a digital forensic legal matter and add instructions and to-do items in a checklist for the task owner to work on.

Create a knowledge base article so that you can provide move-related information or notices to employees.

Create a Indoor Mapping space in Workplace Indoor Mapping.

Create or modify vaccine or vaccine booster types that people can use to report their vaccination status.

ServiceNow Employee Service Management transforms how employees interact with the organization by delivering a unified, personalized, and proactive service experience across HR, Growth Experiences, Hiring Experiences, and other departments. It enables organizations deliver seamless, cross-departmental services through a single digital experience. Whether employees are onboarding, requesting workplace resources, updating personal data, or exploring internal opportunities, ESM orchestrates these interactions through end-to-end workflows.

Configure Vaccination Status to automatically approve reviews using the results of vaccine validations.

Manage and fulfill employee requests with Workplace Move Management.

You can install the Legal Digital Forensics application (sn_lg_forensics) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.

You can install Vaccination Status if you have the admin role.

Install the Workplace Move Management application from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Several types of components are installed with activation of the Legal Digital Forensics application, including tables and user roles.

Legal and Contract Operations empowers organizations to accelerate the delivery of legal and contract services by transforming manual, unstructured processes into a seamless digital experience.

Reference topics provide additional information about the lists and forms that you use in Legal Digital Forensics.

The ServiceNow Legal Digital Forensics application enables you to handle digital forensics requests for data discovery related to custodial and non-custodial data sources that are subject to investigations or litigation.

Legal Digital Forensics enables different departments in your organization to submit legal requests for discovery and processing of digital data of employees suspected of malicious activity or litigation.

As a member of the legal department, work on the digital forensics requests for data discovery related to custodial and non-custodial data sources that are subject to investigations or litigation.

Mappedin is a third-party Indoor map provider. Integrate Mappedin with Workplace Service Delivery to provide indoor navigation.

Update the request details, add comments, manage custodial and non-custodial data, or upload documents in a digital forensic request you submitted while it is still in the New state. You can cancel a submitted request irrespective of its state.

Provide your organization with information about whether you received a vaccine and the date that you received it.

Request a vaccine exemption from your organization with information about why you require an exemption.

You can review the reason behind a move request conflict and decide how to resolve the conflict.

If you would like to review your recently reported COVID-19 vaccinations or add an attachment to a record, access your previous vaccine responses.

Set up privacy consent for users who are providing their vaccination data to your organization.

Configure and synchronize Indoor Mapping and Mappedin map data and objects with Workplace Service Delivery.

Configure the foundation data required for managing the digital forensics requests.

Submit a legal request to access data of current or former employees for internal investigation or litigation reasons.

Employees from different departments in your organization can submit legal requests for discovery and processing of digital data of employees suspected of malicious activity or litigation.

As a workplace manager, modify a move request that is created in the Workplace Case Management application. You can add move tasks, edit a task template, add child move cases, and more.

Use the Vaccination Status dashboard to review reports that can provide insight into the vaccination status of your organization.

Vaccination Status provides a Virtual Agent conversation that enables users to report their vaccination status via SMS.

Your organization can automatically validate and review vaccine responses with Vaccination Status by integrating third-party validator services and enabling workflows.

The ServiceNow Vaccination Status application gives HR departments the ability to track the status of user vaccinations in the workplace. Organizations can collect vaccination data for workforce planning, as needed based on business requirements, and report on the readiness of the workplace. Users are empowered to submit documentation of completed vaccinations to meet their organization’s health and safety requirement for a safe return to the workplace, while administrators can track the status of user vaccination in the workplace. Status updates can be made manually by the user.

Vaccine profiles contain vaccination information for vaccine admins to review, such as a user's vaccination date, whether users are exempt from receiving a vaccine, or the results of their most recent COVID-19 tests.

Configure Vaccination Status so that validator services can validate vaccine responses automatically with information from supported attachments.

Update a move-related workplace service record producer. Link a workplace service to one or more record producers.

Monitor the move requests that are assigned to you, the requests that are currently open, and all the other requests that are created in the application.

Monitor the move-related tasks that are created in the application to fulfill a move request. View the move tasks assigned to you, the tasks that are currently open, and all the move tasks created in the application.

Work on a digital forensic legal matter assigned to you to get the requested actions for the custodial and non-custodial data done to resolve the request.

Follow the instructions and complete the to-do items in the checklist of a legal matter task assigned to you.

As a member of the digital forensic team, you work on a legal request to investigate and resolve the request.

As an admin, you can create or edit workplace services and record producers related to move requests. You can create or edit move tasks to fulfill a move request case.

The ServiceNow Workplace Move Management application enables your employees to relocate from one location to another without any hassle and without a required manual permission. Manage and fulfil employee move requests in simple steps.

Several components and properties are installed with Workplace Move Management.

Configure Indoor Mapping map data and objects to work with Workplace Service Delivery with Indoor Mapping.

The following properties are installed with Workplace Space Mapping.

Install and Configure Workplace Space Mapping with Indoor Mapping and Mappedin (third-party map provider).

Customize how your map renders in the Workplace Service Portal by configuring Workplace Space Mapping properties.

Install the dependent plugins for Indoor Mapping.

Activate the Mappedin integration if you have the admin role.

ServiceNow Workplace Space Mapping provides indoor maps for interactive locations and wayfinding with Indoor Mapping and Mappedin. Indoor Mapping is part of the Workplace Service Delivery suite while Mappedin a third-party map provider.

Several types of components are installed with Workplace Space Mapping, including tables and user roles.

To configure and work with Mappedin ensure that you have a valid login credential. Work with the Mappedin to obtain these credentials.

After importing a new Mappedin building or after importing an existing Mappedin building, if the locations don't match in Mappedin and Workplace Service Delivery, then use external IDs to resolve space location issues.

Use Import a new building to import the Mappedin map and define the building details.

Follow these steps to import an existing building for a Mappedin map.

Use Import Properties when you create your own credential records, scheduled imports, or data sources. Currently, the properties are configured for the records used when importing.

Use Type mappings to convert the Type and Subtype locations in Mappedin to the Table and Space type used in Workplace Space Mapping.

Use the Mappedin Type Mappings table to convert data from Mappedin to Workplace Space Mapping data.

Learn more about Workplace Space Mapping and the components installed with it, such as specific user roles.

Workplace Space Mapping provides interactive locations and wayfinding solutions in your workplace with Indoor Mapping and Mappedin. Indoor Mapping provides inbuilt indoor maps for Workplace Space Mapping. Mappedin is a third-party map provider.

With Workplace Space Mapping, your organization can integrate with third-party applications such as Mappedin, customize imported maps, and manage the required data.