Workflow Data Fabric (proposed)

The Actions (UI) group of components work on and with browsers, browser elements, applications, and the desktop in the RPA Desktop Design Studio.

The ActionSet component performs multiple actions and each action has distinct properties. You can update the properties to modify the behavior of the actions.

Activate an attended configuration record to enable the UI action that triggers the attended automation on the associated ServiceNow form.

Access the Zero Copy Connector Hub on your instance by activating the Zero Copy Connector Hub plugin (sn_data_fabric).

The Acumatica connector enables access to ERP data from your Acumatica account without moving or copying data.

Add the ServiceNow RPA Chrome extension to your Chrome browser to establish an interaction with the applications that are opened in this browser.

Add the ServiceNow RPA Edge extension to your Edge browser to enable the Chromium connector to interact with the elements on the web applications that are opened in this browser.

Some connectors may require additional configurations while registering client manually. These connectors and their required configurations are listed here.

Before running AI enrichment jobs, confirm that the required applications are installed, email notifications are configured, and the correct roles are assigned.

System properties that control how the AI enrichment process batches assets, runs parallel enrichment lanes, and manages lane timeouts.

ServiceNow Otto can generate AI-suggested metadata for a batch of Data Catalog assets for a data steward to review and publish.

Use the Alerts form to view the notifications that are generated by the alert rules.

A rule that defines when and how the system should notify users about issues in automation execution.

Amazon Redshift metadata collector provides read-only access to metadata from an Amazon Redshift database.

The Amazon Redshift connector provides read-only access to data and metadata from the Redshift data warehouse service.

The Amazon S3 metadata collector harvests read-only metadata from an AWS S3 account.

The Amazon S3 Tables connector provides read-only access to data and metadata in Amazon S3 Tables.

An anchor is a unique identifier which is identified on the screen. It helps specify the target area for a simulated user interaction by defining a static area from which actions can be defined at a relative distance. The position of actions is calculated based on the anchor and the actions are performed relative to it.

The Apache Cassandra connector provides read-only access to data and metadata in a Cassandra database.

The Apache Hive connector provides read-only access to data and metadata from a Hive data warehouse.

The Apache Hudi connector provides read-only access to data and metadata in the Hudi format.

The Apache Iceberg connector provides read-only access to data and metadata in the Iceberg format.

These parameters pass custom specifications to the various applications such as Java, Google Chrome , Windows , and Mainframe. Based on the specifications, the applications return an output. The process is a part of a Robotic Process Automation .

Review and act on requests from consumers who need access to a data product or data interface.

Find guidance on setting up integrations, understand the advantages of different integration tools, and get links to sources of information.

Assign a bot process to an automation project in RPA Desktop Design Studio to start using the bot process resources.

Assign a bot process to a queue in RPA Hub so that it can interact with this queue. You can assign more than one bot process to a queue. Any robot that is associated with the assigned bot process can insert the work item, pick the work item, and update the work item.

Assign a bot process to a shared parameter in RPA Hub so that it can interact with this shared parameter. You can assign more than one bot process to a shared parameter.

Assign a process robot credential within an unattended bot process so that the selected robot can perform the automation in the Windows machine.

Assign an attended user or group to an attended bot process in RPA Hub, so that your user or group can access and execute this automation on Windows machines.

Assign a robot to an unattended bot process to execute the automation (package) that is mapped to it.

Assign roles to control access to features, capabilities, and data in Data Catalog .

Assign roles to control access to features, capabilities, and data in data products.

Assign roles to control access to features, capabilities, and data in Workflow Data Fabric Home.

In RPA Hub, assign one or more users (RPA developers or RPA admins) to an unattended robot, so that the users can access the specific robot in the Assigned Bot Process section of the RPA Desktop Design Studio application.

Assign a business application to a bot process for an effective event correlation or to get information about assigned business applications. For example, you might want to see information about the SAP application.

Associate a queue to a bot process in RPA Hub so that the bot process can interact with this queue. You can associate a bot process to multiple queues. If the bot process is enabled for robot pool, then only one queue (that is not associated with any other bot process) can be mapped to the current bot process.

The Attachment components enable you to upload or download attachments from table records in the RPA Hub and get the metadata of the attachments.

Learn about the authentication process in the Attended Robot application and the automation execution, when the automation is triggered from ServiceNow forms.

Use the Attended Configurations form to associate the table form, from where the automation must be initiated, associate the respective attended bot process, and other related conditions.

You can use auto-retry functionality in RPA Hub to retry the failed items automatically in your work queue. The retry functionality is based on the Application exception type only.

The Azure Data Factory metadata collector provides read-only access to metadata from an external Azure Data Factory account.

Use the properties of the Barcode components to set a delay before or after a component executes, or to set a timeout that stops execution when the component doesn't finish within a period that you set.

The Barcode components in RPA Desktop Design Studio accept an image file that contains one or more barcodes and return the barcode values.

The BigQuery metadata collector provides read-only access to metadata from an external BigQuery account.

The Google BigQuery connector provides read-only access to data and metadata from the Google BigQuery data warehouse service.

Use the Rocket BlueZone emulator methods to perform various automation tasks on the Rocket BlueZone emulator.

Configure the Rocket BlueZone emulator on the RPA Desktop Design Studio by capturing the Rocket BlueZone emulator screens and their elements. After capturing the screens, you can use the screen and element methods to automate actions on the screens and elements.

In RPA Hub, you can migrate the bot process configuration and associated assets for an attended or unattended bot process from one environment to another environment. With this feature, you can create an automation and test it in a lower environment and then migrate it to a higher or production environment.

Learn how to prioritize bot processes efficiently and avoid triggering multiple automations on the same robot. The bot processes are organized by both robots and Windows user credentials.

Enhance the automation logic with AI text instructions, either in an empty activity or by selecting a component in an existing one by using the ServiceNow Otto for RPA Hub application.

Browse connector types to communicate with the external systems. Connectors move data, trigger actions, and automate tasks between platforms based on your workflow needs.

Select specific assets directly from the Data Catalog page and submit them for bulk enrichment by AI agents.

Ask ServiceNow Otto to bulk-enrich a batch of Data Catalog assets from anywhere in Workflow Data Fabric.

Download existing glossary terms to an XLSX file for offline review and editing, or download an empty template to create new glossary terms with properly formatted fields.

Import multiple glossary terms at once using an XLSX file to quickly populate your data catalog with business terminology and definitions.

The C#.Net connector enables you to create and execute custom C#.Net scripts by setting custom classes and methods and include them as part of an automation in the RPA Desktop Design Studio.

Calculate the number of robots that you need to complete an unattended bot process execution that is based on the allocation type, for example, the SLA Based and Percentage Reduction.

Connect a data fabric table to a different data source.

The Chromium connector enables you to interact with various elements in web applications running on Google Chrome or Microsoft Edge Edge and build automations around them.

The Clipboard components in the RPA Desktop Design Studio enables the clipboard, copy, and extraction operations on files.

The Cloudera Hive connector provides read-only access to data and metadata in Cloudera Hive.

The Cloudera Impala connector provides read-only access to data and metadata in Cloudera Impala.

A code quality check refers to the process of evaluating the automation file or script to assess its adherence to coding standards, best practices, maintainability, and overall quality.

You can use code quality check in RPA Desktop Design Studio to proactively find the issues in an automation activity or the complete automation project. When you publish an automation project, an in-built code quality check is also performed. Code quality check enables you to reduce the number of errors and prevent potential issues that may hinder your automation.

Use mTLS authentication for client authentication and verify authenticity of the automation packages by generating a code signing certificate.

The common components enable you to connect to a RPA Hub instance and impersonate a robot under a bot process.

Connect to external data sources using community connectors in Zero Copy Connector Hub.

The Conditions is a group of components that you can use to automate decision making. These decisions are based on the value, input, or data matches with conditions or multiple values.

The Decision component supports certain functions and operators described in the topic. Use this topic as a reference.

Learn about the properties for the Conditions components in RPA Desktop Design Studio.

Use this list of steps to guide you through all the tasks of configuring an external credential vault in RPA Hub.

Create and use an activity to provide modularity to an automation project in RPA Desktop Design Studio.

Write and validate custom C#.Net scripts and execute them as part of your automation by using the C#.Net connector in RPA Desktop Design Studio.

Capture one or more web pages from the Google Chrome or Microsoft Edge browser and then the elements on the web pages by configuring the Chromium connector.

Design automation projects by using components in RPA Desktop Design Studio.

Keep connection details current by updating service account information, authentication, or security settings.

You can plan and configure a Data Catalog implementation in your organization.

You can plan and configure a Data Products implementation in your organization.

Configure the form fields in the Form Renderer element while you are building an attended automation form in RPA Desktop Design Studio.

Configure how data is passed to the input fields of a component or method in RPA Desktop Design Studio.

Access the IE connector methods at all levels by configuring the IE connector. When you configure the IE connector, you capture a screen and its elements.

Configure the Java connector to set up the Java application screens and elements on which the automation will be performed. After setting up, you can expose methods at the connector, screen, and element levels.

Configure the JavaScript connector by writing custom script and validating custom classes and functions. Then you execute the script by providing values for the functions.

Metadata collectors automatically import data asset information from external systems into Data Catalog.

If you have the admin role, you can configure the ServiceNow Otto for Workflow Data Fabric (WDF) application to enable AI capabilities across the Workflow Data Fabric platform.

If you have the admin role, you can install the ServiceNow Otto for RPA Hub application so that your human agents or users can get started with developing automations faster.

Configure the ways the output ports or fields of components or methods return output in the RPA Desktop Design Studio.

Configure relay behavior by setting properties in the Relay Property [sn_zc_tunnel_relay_prop] table on your instance.

Create a robot credential so that the unattended robot can log in to a Windows machine that uses smart card for login and perform the automation.

Configure the system properties for an activity stream of work queues, schedules, packages, process parameters, and shared parameters in RPA Hub. You can add or remove the fields that are captured in the work notes of an activity stream.

Create automations on the IBM Personal Communications (PCOMM) and the Rocket BlueZone emulators by using the Terminal connector that RPA Desktop Design Studio provides. By capturing these emulator screens and their elements, you can automate actions on them.

Capture one or more SAP application screens, UI elements on the screen, and then expose the methods at the application, screen, or element levels by configuring the SAP connector.

Create automations for your Windows, Java, Google Chrome, and Edge browser-based applications by using the Universal App Connector (UAC). Configure the applications from a single, unified connector and capture the screens and elements or screen controls such as check boxes, and buttons. Use the methods of these screens and elements to build your automation.

Create a variable in RPA Desktop Design Studio.

Write and validate a custom VB.Net script before executing it as part of a Workflow in the RPA Desktop Design Studio.

Configure the Windows connector to access its methods and build automation on a Windows application. It provides methods at different levels and you must first configure it to expose methods at all levels.

Create templates from existing XML or PDF documents by adding custom data or fields to the documents.

Configure Reverse Tunnel to establish secure, private connectivity between your private cloud data sources and Workflow Data Fabric.

Install Workflow Data Fabric Home and supporting applications to integrate data from multiple sources, unify it into a consistent structure, and make it available across UI, workflows, GenAI, agents, and processes.

Set up and configure Zero Copy Connectors.

Configure and register a private relay to establish an encrypted connection to the Reverse Tunnel gateway.

Connect to an RPA Hub instance in three ways by using the Connection Manager so that you can establish a connection between the Attended Robot and ServiceNow RPA Hub instance.

Connect to an RPA Hub instance in three ways using the Connection Manager so that you can establish a connection between the RPA Desktop Design Studio and ServiceNow RPA Hub instance.

Connect Hub is a unified workspace for discovering, building, and managing integrations between ServiceNow and external systems. It consolidates discovery, configuration, and management into a single interface.

The Connections and Credentials page is where you create, configure, and manage all connections between ServiceNow and external systems. This is where you store authentication credentials and establish the actual communication links.

Create a custom external system to organize integrations beyond the default systems.

After creating a connector, configure connectors with an external system.

Find and explore connections available in external systems through search and filtering.

View the inbound and outbound connections for an external system.

View the list of connectors for an external system.

Access data from external sources directly in the ServiceNow AI Platform, without copying any data to your instance using zero copy connections.

The C# connector method enables you to execute the custom C# scripts you had written while configuring the C#.Net connector.

The Eventlog connector provides methods and an event to listen to events from sources and write them to the Microsoft Event Viewer as part of an automation. The methods and events have properties that you can update.

Execute custom JavaScript with the Execute method as part of an automation in the RPA Desktop Design Studio.

The PowerShell connector methods act as interfaces with the Microsoft PowerShell to send requests and get responses in the RPA Desktop Design Studio.

The Secure Shell (SSH) connector methods establish an SSH connection, execute commands over the established connection, and disconnect the session.

The StringBuilder connector methods enable you to create, append, update, replace, or remove strings in your automation workflow in RPA Desktop Design Studio.

The VB connector method executes the VB.Net script you had written as part of the VB.NET connector configuration.

The parameters for the Windows Management Instrumentation (WMI) connector methods enable you to send custom inputs to the WMI to perform different actions such as get disk details, environment value, CPU usage, and more as part of an automation Workflow in RPA Desktop Design Studio.

The Windows Management Instrumentation (WMI) connector methods act as interfaces with the WMI to send various requests and get responses in the RPA Desktop Design Studio.

The XMLTemplate methods classify the templates and get the fields added to the templates.

Learn about the connectors that you can use in RPA Desktop Design Studio to create an automation.

The Chromium connector methods do different tasks on the applications, screens, and the elements on the screens of the Google Chrome and the Microsoft Edge browsers.

The IE connector methods perform different tasks on the IE connector, screens, and the elements on the screens. The methods are available at the connector, screen, and the element levels and you can expose the methods by completing appropriate steps.

The Microsoft Word connector methods enable you to perform various day-to-day tasks with Microsoft Word documents and automate them. For example, add a page footer.

The Queue connector methods enable you to create and manage work items for queues in the RPA Hub.

The SystemEvents connector methods watch various system events and, if needed, stop watching.

The Table connector provides multiple methods that perform various actions on tabular data as part of an automation Workflow in the RPA Desktop Design Studio. For example, tasks such as getting a table, getting a row data, and removing empty rows.

The Terminal connector methods enable you to perform various tasks on the emulator screens. For example, you can extract login data from a variable and use a method to enter the data and log in to a Mainframe application.

The Windows methods in RPA Desktop Design Studio interact with the Windows applications to perform various tasks. The connector provides methods at different levels of the Windows applications.

The Connectors provide specialized abilities, such as automating tasks with Microsoft Excel spreadsheets and Microsoft Word documents. Connectors are different from components because they expose multiple methods and they are used differently.

Validate and perform additional operations for the added application screens and their captured elements. The additional options for the application screens are categorized based on the application type.

Run multiple unattended automations simultaneously on a single machine by batch converting one or more existing robots to high density robots using the Actions on selected rows option.

Copy a data fabric table from one instance to another through an update set.

The Counter connector methods increment, decrement, or reset integers as part of an automation Workflow in RPA Desktop Design Studio. All methods have properties that you can update.

View or update the Counter method properties.

The Counter connector increments or decrements integers as part of an automation Workflow in RPA Desktop Design Studio.

View a list of compliance rules that the Code Quality Check feature follows if a bot process is published from RPA Hub.

View a list of compliance rules that the Code Quality Check feature follows if a package is published from RPA Desktop Design Studio.

View a list of pre-defined rules that RPA admins can set for the RPA developers to follow as a code quality standard.

Create activities from text instructions and preview options by using AI. Activities provide modularity to an automation project in RPA Desktop Design Studio.

Create a zero-copy connection to Acumatica to access ERP data in Zero Copy Connector Hub without moving or duplicating data.

Create an alert rule to generate custom notifications for robots, schedules, process jobs, and other RPA Hub related tables.

Create a variable to configure the messages of an alert rule.

Establish a zero copy connection to the Redshift data warehouse service in Zero Copy Connector Hub.

Create a collector to import metadata from Amazon Redshift.

Use a metadata collector to import Amazon S3 bucket and object metadata into the data catalog.

Establish a zero copy connection to Amazon S3 Tables in Zero Copy Connector Hub.

Establish a zero copy connection to an Apache Cassandra database in Zero Copy Connector Hub.

Establish a zero copy connection to an Apache Hive data warehouse in Zero Copy Connector Hub.

Establish a zero copy connection to Apache Hudi in Zero Copy Connector Hub.

Establish a zero copy connection to Apache Iceberg in Zero Copy Connector Hub.

Create an application credential to add the application user name and password. An unattended robot can use this application credential to log in to an application when the automation is executed.

Create an attended configuration record in RPA Hub to trigger an attended bot process that is enabled with embedded task automation.

Create an attended robot in RPA Hub to run the attended bot process.

Create an automation from text instructions and preview options by using the ServiceNow Otto for RPA Hub application.

Create an attended or unattended automation project manually in RPA Desktop Design Studio that enables you to automate tasks. You can create an automation project that is based on a prebuilt template and targeted at a use case, or you can create an automation project without using a template.

Create an automation project from the default automation templates that RPA Desktop Design Studio provides or the templates that you have designed on the RPA Desktop Design Studio and published to the RPA Hub. An automation template caters to a use case and provides a framework of automation.

Create a collector to import metadata from Azure Data Factory.

Establish a zero copy connection to the Google BigQuery data warehouse service in Zero Copy Connector Hub.

Create a collector to import metadata from BigQuery.

Create a bot process configuration record in RPA Hub so that you can define the preliminary fields for a bot process record.

In RPA Hub, you can create a bot process configuration record and assign assets to associate it with a bot process. Or you can just save the bot process configuration record, however it won't be associated to a bot process. It remains orphaned.

Invoke an attended bot process (attended automation) from the UI experiences by creating an action.

Establish a zero copy connection to a Cloudera Hive system in Zero Copy Connector Hub.

Establish a zero copy connection to a Cloudera Impala system in Zero Copy Connector Hub.

Create a connection admin who can create zero copy connections in Zero Copy Connector Hub.

Create a credential group to include a robot credential and application credentials that you can reuse in multiple bot processes. Unattended robots leverage the credential group to perform an automation that you defined in the associated bot process.

Create a robot credential so that the unattended robot can log in to a Windows machine and perform the automation.

Retrieve data from an internal or external source by creating a data fabric table.

Create a governed data interface that combines rows from two or more source tables using an INNER JOIN and publish it to the Data Catalog. Consumers can access a unified view through a stable schema.

Create a governed data interface on a single source table and publish it to the Data Catalog so consumers can access the data through a stable schema.

Create a governed data interface that consolidates rows from two or more source tables with compatible schemas using UNION. Publish it to the Data Catalog so consumers can access an aggregated view through a stable schema.

Create a data product to group one or more data interfaces into a governed, publishable collection that consumers can discover and access through the Data Catalog.

Establish a zero copy connection to the Databricks data analytics platform in Zero Copy Connector Hub.

Create a collector to import metadata from Databricks.

Create a collector to import metadata from dbt Cloud.

Establish a zero copy connection to Delta Lake in Zero Copy Connector Hub.

Organize data assets by creating hierarchical domain structures that represent business areas, departments, or data categories.

Establish a zero copy connection to an Exasol database in Zero Copy Connector Hub.

Create an external credential vault record in RPA Hub to register your external credential vault for further usage by the robot.

Map form fields of the associated attended configuration table (Table field) to the process field parameters used in the automations. For example, if "First name" is the process field parameter used in the automation, then it’s mapped to the form's 'requested_for.first_name' field.

Create a collector to import metadata from Fivetran.

Create glossary terms to define business concepts and provide context for data assets.

Increase the impact of your cross‑enterprise workflows by connecting any application or data. Connect people, processes, and apps to enhance the value of your ServiceNow investment.

Define the consumption and distribution of licenses by creating a robot license distribution record in RPA Hub.

Establish a zero copy connection to an external MariaDB database in Zero Copy Connector Hub.

Define the authenticator and token length that acts as an enabler for the Time-based One-time Password (TOTP) authentication in RPA Hub so that the unattended robots can seamlessly authenticate against multi-factor authentication (MFA)-enabled applications.

Create a collector to import metadata from Microsoft Fabric.

Establish a zero copy connection to a Microsoft OneLake system in Zero Copy Connector Hub.

Create a collector to import metadata from Microsoft SQL Server.

Establish a zero copy connection to a MongoDB database in Zero Copy Connector Hub.

Create a collector to import metadata from MongoDB.

Create a zero-copy connection to MySQL to access relational database data in Zero Copy Connector Hub without moving or duplicating data.

Create a collector to import metadata from MySQL.

Establish a zero copy connection to an external Oracle database in Zero Copy Connector Hub.

Establish a zero copy connection to an external Oracle HCM account in Zero Copy Connector Hub.

Create a collector to import metadata from Oracle.

Create an unattended or attended package in RPA Hub to assign it to a bot process to execute an automation.

Create a zero-copy connection to PostgreSQL to access relational database data in Zero Copy Connector Hub without moving or duplicating data.

Create a collector to import metadata from PostgreSQL.

Create a collector to import metadata from PowerBI.

Define process field parameters (dynamic parameters) that are required in the automation (bot process).

Create a process parameter to store the variables that are used within a bot process. The process parameter that you just created can only be used by this bot process.

Establish a zero copy connection to a Prometheus system in Zero Copy Connector Hub.

Create a proxy at a component level in RPA Desktop Design Studio to extract the additional properties of that component.

Create a queue in RPA Hub to manage the work items that you want the robot to process.

Design attended automations by creating an attended user interface (UI) form in RPA Desktop Design Studio.

Record an automation by using the recorder option in the RPA Desktop Design Studio application. The actions that you perform on the application elements can be saved as an automation flow to the automation project.

Create a robot pool in RPA Hub for an optimum utilization of robots to execute the bot processes.

Create a schedule on the Robot Calendar tab in RPA Hub to execute unattended robots. You can also identify any conflicts in the schedule by selecting the Preview button.

Create a collector to import metadata from Salesforce.

Establish a zero copy connection to an SAP ECC system in Zero Copy Connector Hub.

Create a collector to import metadata from SAP HANA.

Establish a zero copy connection to an SAP S/4HANA system in Zero Copy Connector Hub.

Create a schedule within an unattended bot process to enable users to execute jobs in a planned manner at regular intervals. More than one schedule can be associated with one bot process.

Create a collector to import metadata from ServiceNow.

Establish a zero copy connection to a remote ServiceNow instance in Zero Copy Connector Hub.

Create a shared parameter so that you can store the global variables or configurable items in one place. These variables are used across bot processes.

Establish a zero copy connection to an external SingleStore database in Zero Copy Connector Hub.

Create a skill automation project in RPA Desktop Design Studio that can be reused in other automations.

Establish a zero copy connection to an external Snowflake account in Zero Copy Connector Hub.

Create a collector to import metadata from Snowflake.

Create a zero-copy connection to Microsoft SQL Server to access relational database data in Zero Copy Connector Hub without moving or duplicating data.

Create a collector to import metadata from Tableau.

Create tags that can be applied to data assets for classification and categorization.

Establish a zero copy connection to a Teradata system in Zero Copy Connector Hub.

Create a collector to import metadata from Teradata.

Create an unattended robot in RPA Hub to run the unattended bot process.

Establish a zero copy connection to an external Vertica database in Zero Copy Connector Hub.

Streamline the credentials that robots use to perform the automation that you defined in the bot process. Instead of creating the same set of credentials for each bot process, you can create a credential group that includes a robot credential, application credentials, and external credentials. You can then associate the credential group to multiple bot processes.

To set the properties of a Credentials component, double-click a component and enter the values in the Properties pane.

The Credentials components retrieve or update the login credentials in the RPA Hub applications.

Workflow Data Fabric Credits let you monitor and track Workflow Data Fabric product usage through a dashboard showing credit usage, usage measurements, and thresholds that trigger alerts.

Key terms used in Data catalog.

Access Connect Hub to manage metadata collectors and the Data Catalog to discover and govern data assets.

Reference topics provide information about roles and key terms.

Assign roles to specify what different users can see and do.

The Data Catalog module within the Workflow Data Fabric application helps you discover, understand, and manage your organization's data assets. Use the Data Catalog to search for data across multiple systems, view comprehensive metadata and relationships, track data lineage, and connect to data sources for analysis.

Fuel your AI agents and enrich workflows on the ServiceNow AI Platform with external data using data fabric tables.