Drop a next step

---
title: Drop a next step
description: Drop a next step when the follow-up doesn't need any action, so it's closed without linking it to another record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/acct-lifecycle-events/account-lifecycle-drop-next-step.html
release: brazil
topic_type: task
last_updated: "2026-09-30"
reading_time_minutes: 1
keywords: [drop next step, meeting next step, meeting applicable records]
breadcrumb: [Meeting agenda items and next steps, Touchpoints, Customer success, Use, Customer Success Management]
---

# Drop a next step

Drop a next step when the follow-up doesn't need any action, so it's closed without linking it to another record.

## Before you begin

-   Role required: sn\_sch\_plus.next\_step\_write

## About this task

You can drop a next step that is pending or converted. For background, see [Meeting agenda items and next steps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-meeting-scheduler-plus.md).

## Procedure

1.  Open the next step.

    Navigate to **All** > **Touchpoint Meeting** > **Meeting Next Steps** and select the next step, or open it from the **Meeting Next Steps** related list in the **Related Items** panel on the meeting page.

2.  Select **Drop**.

    The **Drop** button isn't available if the next step is already dropped.

    The state of the next step changes to **Dropped**. If the next step was converted, the applicable records linked to it become inactive and the system archives them after 90 days. The records that you linked during conversion aren't changed.


## What to do next

To resolve a dropped next step later, see [Convert a next step to an associated record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-convert-next-step.md).

**Parent Topic:**[Meeting agenda items and next steps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-meeting-scheduler-plus.md)

**Related topics**  


[Meeting agenda items and next steps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-meeting-scheduler-plus.md)

[Convert a next step to an associated record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-convert-next-step.md)