Summarize a touchpoint using ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)

---
title: Summarize a touchpoint using ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)
description: Generate a summary from the fields you select on the touchpoint record. Get a quick summary of all the meetings and emails exchanged between different stakeholders and any follow-up activities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/acct-lifecycle-events/now-assist-tmt-summarize-touchpoint.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Touchpoints, Customer success, Use, Customer Success Management]
---

# Summarize a touchpoint using ServiceNow Otto for Telecommunications, Media, and Technology \(TMT\)

Generate a summary from the fields you select on the touchpoint record. Get a quick summary of all the meetings and emails exchanged between different stakeholders and any follow-up activities.

## Before you begin

Role required: `sn_acct_lc.agent`

## About this task

The touchpoint summary skill provides a concise summary of the different touchpoints in the engagement lifecycle. With this skill, you can generate an initial summary of the touchpoint, or summarize all the work associated with it.

The skill is available in CRM Workspace and in Core UI:

-   In CRM Workspace, use the Touchpoint summary by ServiceNow Otto component, which appears above the Account details card.
-   In Core UI, select **Summarize** on the touchpoint record.

**Note:** The skill requires a minimum 50 words in the record to generate a summary. If the skill isn't active, summaries are generated using the out-of-box case summarization skill instead.

## Procedure

1.  Navigate to **Workspaces** > **CRM Workspace** > **Lists** > **All Touchpoints**.

2.  Open a touchpoint.

3.  In the Touchpoint summary by ServiceNow Otto component, select **Summarize**.

    The component expands to display the summary. For longer summaries, select **View more** and scroll to see the rest of the content.

4.  After you're finished, manage the results: view more/less detail, provide helpful/not-helpful feedback, copy the summary, or view summary info using the icons on the summary card.


**Parent Topic:**[Touchpoints](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/acct-lifecycle-events/account-lifecycle-use-touchpoints.md)