Setting up push notifications on your ServiceNow instance
concept brazil Updated Sep 10, 2026 1 min read mobsdk-and-setup-push-instance.md
For each Mobile SDK application that incorporates the Virtual Agent service and leverages push notifications, you must complete the following configuration process on your ServiceNow instance.
- Retrieve the Firebase push server key.
- Add a push application record in the Push Application [sys_push_application] table.
- Add a push notification message content record in the Push Notification Message Content [sys_push_notif_msg_content] table.
- Add a default push registration.
- Add a push notification message in the Push Notification Message [sys_push_notif_msg] table.
- Modify the push notification record in the Notification [sysevent_email_action] table.
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--- title: Setting up push notifications on your ServiceNow instance description: For each Mobile SDK application that incorporates the Virtual Agent service and leverages push notifications, you must complete the following configuration process on your ServiceNow instance. locale: en-US canonical_url: https://www.servicenow.com/docs/r/api-reference/developer-guides/mobsdk-and-setup-push-instance.html release: brazil product: Developer Guides classification: developer-guides topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configure push notifications, Mobile SDK Developer Guide - Android, Developer guides, API implementation and reference] --- # Setting up push notifications on your ServiceNow instance For each Mobile SDK application that incorporates the Virtual Agent service and leverages push notifications, you must complete the following configuration process on your ServiceNow instance. - Retrieve the Firebase push server key. - Add a push application record in the Push Application \[sys\_push\_application\] table. - Add a push notification message content record in the Push Notification Message Content \[sys\_push\_notif\_msg\_content\] table. - Add a default push registration. - Add a push notification message in the Push Notification Message \[sys\_push\_notif\_msg\] table. - Modify the push notification record in the Notification \[sysevent\_email\_action\] table.
| title | Setting up push notifications on your ServiceNow instance |
| description | For each Mobile SDK application that incorporates the Virtual Agent service and leverages push notifications, you must complete the following configuration process on your ServiceNow instance. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/api-reference/developer-guides/mobsdk-and-setup-push-instance.html |
| release | brazil |
| product | Developer Guides |
| classification | developer-guides |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configure push notificationsMobile SDK Developer Guide - AndroidDeveloper guidesAPI implementation and reference |