Update the incident

task brazil Updated Sep 10, 2026 1 min read get-started-update-incident.md

Raw file servicenow.com

Update the incident record using either a PUT or PATCH function.

Before you begin

Role required: admin, web_service_admin, or rest_api_explorer

About this task

Use the REST API Explorer to send the following request:

PUT https://instance.service-now.com/api/now/v1/table/incident/{sys_id}?sysparm_exclude_ref_link=true

Procedure

In the top-left of the REST API Explorer, click Modify a record (PUT) or Update a record (PATCH).
In the Path Parameters section, select the Incident (incident) table.
In the sys_id field, enter the sys_id of the record you created.
In the Request Body section, click Add a field.
Select the Short description field and specify a new value.
Click Send.

The response indicates the Status code and Execution time (in milliseconds) of the request.

[Omitted image "rest-api-exp-put-response.png"] Alt text: REST API Explorer PUT response
Verify that the Response Body contains the updated short_description value.

Parent Topic:Use the REST API Explorer

52 lines · 1.7 KB Wrap lines

---
title: Update the incident
description: Update the incident record using either a PUT or PATCH function.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/api-reference/rest-api-explorer/get-started-update-incident.html
release: brazil
product: REST API Explorer
classification: rest-api-explorer
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use the REST API Explorer, REST APIs, Web services, API implementation, API implementation and reference]
---

# Update the incident

Update the incident record using either a PUT or PATCH function.

## Before you begin

Role required: admin, web\_service\_admin, or rest\_api\_explorer

## About this task

Use the REST API Explorer to send the following request:

`PUT https://instance.service-now.com/api/now/v1/table/incident/{sys_id}?sysparm_exclude_ref_link=true`

## Procedure

1. In the top-left of the REST API Explorer, click **Modify a record \(PUT\)** or **Update a record \(PATCH\)**.

2. In the Path Parameters section, select the **Incident \(incident\)** table.

3. In the **sys\_id** field, enter the sys\_id of the record you created.

4. In the Request Body section, click **Add a field**.

5. Select the **Short description** field and specify a new value.

6. Click **Send**.

The response indicates the **Status code** and **Execution time** \(in milliseconds\) of the request.

\[Omitted image "rest-api-exp-put-response.png"\] Alt text: REST API Explorer PUT response

7. Verify that the Response Body contains the updated **short\_description** value.

**Parent Topic:**[Use the REST API Explorer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/api-reference/rest-api-explorer/use-REST-API-Explorer.md)