Reset an inbound REST API rate limit

task brazil Updated Sep 10, 2026 1 min read reset-rest-api-rate-limits.md
Raw file servicenow.com

Reset a rate limit rule to reset the rate limit count to zero (0) and delete any violations for the current hour.

Before you begin

Role required: rate_limit_admin

Procedure

  1. Navigate to All > System Web Services > REST > Rate Limit Rules.

  2. Select the rate limit rule for which you want to reset the rate limit count.

  3. Click the Reset Rate Limit Counts related link.

Result

For the current hour, the system resets the rate limit count for the rate limit rule to zero (0) and removes all violations. The system begins incrementing the rate limit counts and violations as REST API requests are received for processing.

Parent Topic:Inbound REST API rate limiting

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