Configure ServiceNow Live Connect ODBC driver on a client machine

task brazil Updated Sep 10, 2026 3 min read configure-odbc-driver.md
Raw file servicenow.com

Configure the ODBC driver with your instance URL, BCFIPS JAR file paths, and authentication credentials to enable BI tools to access your ServiceNow data.

Before you begin

  • A valid ServiceNow user account (personal or service account) with the required roles must be available. See Assign roles and create service accounts.
  • The client machine IP address must be included in the Live Connect IP filter criteria. See Create IP filter criteria.
  • The ServiceNow instance URL and user account credentials must be available.

Role required: admin

Procedure

  1. From the Start menu, select and hold (or right-click) ServiceNow Live Connect - ODBC Manager > Management Console, select Run as administrator, then navigate to Services > ServiceNow_ODBC > Service Settings > IP Parameters.

  2. Edit the ServiceJVMClassPath parameter.

    [Omitted image "sql-api-odbcdriver-ip-parameters.png"] Alt text: Management Console showing ServiceJVMClassPath parameter in IP Parameters section

  3. Append the paths to the BCFIPS JAR files.

    Separate each path with a semicolon. The JAR files are in the dependencies folder from the driver download (see Download the Live Connect drivers on a client machine).

    Example paths:

    <Windows-machine-local-path>\<folder-name>\bc-fips-2.0.0.jar;<Windows-machine-local-path>\<folder-name>\bcpkix-fips-2.0.7.jar;<Windows-machine-local-path>\<folder-name>\bcutil-fips-2.0.3.jar

    If you move the JAR files to a different location in the future, update the paths in the ServiceJVMClassPath parameter.

  4. Do this only if you want to authenticate using OAuth.

    1. Open the DataSourceIPCustomProperties parameter.

    2. Update the value to set OAuth to True and provide OAuth client ID, client secret, token URL, access token, refresh token.

      OAuth properties are described in OAuth connection properties for ODBC and JDBC drivers.

      For example, you can enter the value in this pattern: url=https://<instance>.service-now.com;UseOAuth=True;

    Warning: If the OAuth client secret contains a semicolon, the ODBC driver can't parse the connection string correctly because semicolons are used as delimiters between key-value pairs. If your auto-generated client secret contains a semicolon, regenerate the client secret until you receive one without a semicolon, then use that secret in your ODBC configuration.

  5. From the Start menu, select and hold (or right-click) ODBC Data Source Administrator (32-bit or 64-bit, matching your installed driver), then select Run as administrator.

  6. In the System DSN tab, create a DSN or configure an existing DSN.

  7. Enter the following connection settings:

Field

Description

Data Source Name

Unique identifier for this connection (for example, Instance1).

Description

Optional description of the data source.

Service Name

Name configured during installation (for example, ServiceNow_ODBC).

Service Data Source

Service name configured during installation.

Custom Properties

url=https://<instance>.service-now.com, where <instance> is your instance name.Enter connection properties as semicolon-separated key-value pairs. At minimum, include your instance URL: url=https://

<instance>.service-now.com. To connect using OAuth instead of a username and password add the OAuth properties described in OAuth connection properties for ODBC and JDBC drivers.

8. Select **Apply**.
  1. To verify the connection, select Test Connection and enter your user account credentials based on your authentication method:

    • Basic authentication: Enter the username and password.
    • OAuth: OAuth credentials are used automatically from your earlier configuration. A confirmation message appears if the connection is successful.
  2. Select OK to save the configuration.

Result

The ServiceNow Live Connect ODBC driver is configured. You can connect ODBC-compatible applications such as Power BI or Excel to this data source to access your ServiceNow data.

Parent Topic:Configuring Live Connect

Search documentation
Search document titles and file paths on the brazil branch