Working with ServiceNow Spotlight feature

concept brazil Updated Sep 10, 2026 1 min read spotlight-ac.md

Use the ServiceNow Spotlight feature to auto-calculate automation request scores. Scores define the execution priority of the automation request. The higher the score, the higher the priority of the automation request.

ServiceNow Spotlight calculates scores when an automation request is created or updated. It's calculated only when the automation request is in the New or Deferred state.

If there’s any special need to have a different score than the auto-computed score, you can manually update the Score field. When you do that:

The flag Score manually altered is turned on.
The Spotlight score is computed and calculated in the Score auto calculated field.

You can switch over to using computed score by emptying the Score field or setting it to 0. After you save the request record, the system will populate the Spotlight score (if any) in the Score field.

Configuration Settings for ServiceNow Spotlight
To use the ServiceNow Spotlight feature, set the configuration settings.
Default criteria
ServiceNow Spotlight is available with default criteria. Each field provides a score based on the default criteria.
Set up ServiceNow Spotlight
Set up ServiceNow Spotlight to start using and getting the benefits of this feature. The Spotlight feature automatically calculates the execution priority of the automation requests.

Parent Topic:Configuring Automation Center

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---
title: Working with ServiceNow Spotlight feature
description: Use the ServiceNow Spotlight feature to auto-calculate automation request scores. Scores define the execution priority of the automation request. The higher the score, the higher the priority of the automation request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/application-development/automation-center/spotlight-ac.html
release: brazil
product: Automation Center
classification: automation-center
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Automation Center, Discover, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Working with ServiceNow Spotlight feature

ServiceNow Spotlight calculates scores when an automation request is created or updated. It's calculated only when the automation request is in the **New** or **Deferred** state.

If there’s any special need to have a different score than the auto-computed score, you can manually update the **Score** field. When you do that:

- The flag **Score manually altered** is turned on.
- The Spotlight score is computed and calculated in the **Score auto calculated** field.

You can switch over to using computed score by emptying the **Score** field or setting it to 0. After you save the request record, the system will populate the Spotlight score \(if any\) in the **Score** field.

- **[Configuration Settings for ServiceNow Spotlight](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/automation-center/spotlight-config.md)**
To use the ServiceNow Spotlight feature, set the configuration settings.
- **[Default criteria](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/automation-center/default-spotlight-criteria.md)**
ServiceNow Spotlight is available with default criteria. Each field provides a score based on the default criteria.
- **[Set up ServiceNow Spotlight](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/automation-center/setup-spotlight.md)**
Set up ServiceNow Spotlight to start using and getting the benefits of this feature. The Spotlight feature automatically calculates the execution priority of the automation requests.

**Parent Topic:**[Configuring Automation Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/automation-center/automation-center-setup.md)