Create a ServiceNow Arc agent policy

task brazil Updated Sep 24, 2026 1 min read create-cowork-agent-policy.md

Create a policy to define what ServiceNow Arc can do, which actions need human approval, and which actions are blocked.

Before you begin

Role required: sn_app_arc.admin

About this task

A policy record sets which users the policy applies to and its priority. After you create the policy, you add components to it, such as tool gates, network rules, and sandbox rules.

Procedure

Navigate to All > ServiceNow Arc > Policies > Arc Agent Policy.
Select New.
In the Domain field, select the domain.
In the User Criteria field, select the user criteria record.

The user criteria decide which users the policy applies to.
In the Description field, enter a description of the policy.
Confirm that Active is selected.

An inactive policy doesn't apply to any users.
In the Priority field, enter a value.

When more than one policy applies to a user, the policy with the lowest priority number takes precedence. The Default Policy has priority 999, and new policies default to 1,000. To override the Default Policy, enter a number lower than 999.
In the Policy Name field, enter the policy name.
Select Submit.

Result

The policy is created and applies to the users that its user criteria cover.

What to do next

Add components to the policy. For more information, see Configure a ServiceNow Arc agent policy.

Parent Topic:Configuring ServiceNow Arc

Keywords policyagent policyuser criteriapriority

63 lines · 2.3 KB Wrap lines

---
title: Create a ServiceNow Arc agent policy
description: Create a policy to define what ServiceNow Arc can do, which actions need human approval, and which actions are blocked.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/application-development/create-cowork-agent-policy.html
release: brazil
topic_type: task
last_updated: "2026-09-24"
reading_time_minutes: 1
keywords: [policy, agent policy, user criteria, priority]
breadcrumb: [Configure, ServiceNow Arc, Extend, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Create a ServiceNow Arc agent policy

Create a policy to define what ServiceNow Arc can do, which actions need human approval, and which actions are blocked.

## Before you begin

Role required: sn\_app\_arc.admin

## About this task

A policy record sets which users the policy applies to and its priority. After you create the policy, you add components to it, such as tool gates, network rules, and sandbox rules.

## Procedure

1. Navigate to **All** &gt; **ServiceNow Arc** &gt; **Policies** &gt; **Arc Agent Policy**.

2. Select **New**.

3. In the **Domain** field, select the domain.

4. In the **User Criteria** field, select the user criteria record.

The user criteria decide which users the policy applies to.

5. In the **Description** field, enter a description of the policy.

6. Confirm that **Active** is selected.

An inactive policy doesn't apply to any users.

7. In the **Priority** field, enter a value.

When more than one policy applies to a user, the policy with the lowest priority number takes precedence. The **Default Policy** has priority 999, and new policies default to 1,000. To override the **Default Policy**, enter a number lower than 999.

8. In the **Policy Name** field, enter the policy name.

9. Select **Submit**.

## Result

The policy is created and applies to the users that its user criteria cover.

## What to do next

Add components to the policy. For more information, see [Configure a ServiceNow Arc agent policy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/configure-cowork-agent-policy.md).

**Parent Topic:**[Configuring ServiceNow Arc](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/servicenow-cowork-configuring.md)