Getting instance assistance
concept brazil Updated Sep 10, 2026 1 min read getting_instance_assistance.md
Get assistance for common issues accessing an instance and give feedback.
If you cannot access your PDI or get the Your instance is currently offline page, your PDI may be in the process of waking up from hibernation or your PDI just completed patching and needs to restart. Your PDI should be available within five minutes.
If your PDI is not available after five minutes, sign in to the Developer Site, select the arrow next to your avatar, and check the My Instance page to see if your PDI is still undergoing maintenance.
Parent Topic:Personal developer instance guide
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--- title: Getting instance assistance description: Get assistance for common issues accessing an instance and give feedback. locale: en-US canonical_url: https://www.servicenow.com/docs/r/application-development/getting\_instance\_assistance.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Personal developer instance guide, Learning about developing on the ServiceNow AI Platform, Classic app development, Building applications] --- # Getting instance assistance Get assistance for common issues accessing an instance and give feedback. If you cannot access your PDI or get the **Your instance is currently offline** page, your PDI may be in the process of waking up from hibernation or your PDI just completed patching and needs to restart. Your PDI should be available within five minutes. If your PDI is not available after five minutes, sign in to the Developer Site, select the arrow next to your avatar, and check the **My Instance** page to see if your PDI is still undergoing maintenance. **Parent Topic:**[Personal developer instance guide](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/personal_developer_instance_guide.md)
| title | Getting instance assistance |
| description | Get assistance for common issues accessing an instance and give feedback. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/application-development/getting\_instance\_assistance.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Personal developer instance guideLearning about developing on the ServiceNow AI PlatformClassic app developmentBuilding applications |