Generate state responsibility mapping using AI skill

task brazil Updated Sep 10, 2026 1 min read activate-gen-state-resp.md
Raw file servicenow.com

Map process steps to stakeholder responsibilities using AI, enabling advanced Process Mining features.

Before you begin

Role required: admin

Note: This skill is activated by default. If it is turned off, you can activate it with the following procedure.

About this task

AI recommends the mapping of states to stakeholder responsibilities in the Process details step. You can update it as required.

Activate the skill

Procedure

  1. Navigate to All > AI Admin Hub > Skills.

  2. Select Platform > Other.

  3. Select Generate state responsibility mapping from the list of AI skills for Platform.

  4. Select Activate skill for the Generate state responsibility mapping skill.

    The skill is activated for your instance.

What to do next

To generate state responsibility mapping using AI, see Generate process configuration with AI.

Parent Topic:Configuring ServiceNow Otto for Process Mining

Related topics

Generate process configuration with AI

Generate process configuration using AI skill

Search documentation
Search document titles and file paths on the brazil branch