Content pack for SPM

---
title: Content pack for SPM
description: The Strategic Portfolio Management Process Mining Content Pack for demands provides a preconfigured Process Mining project that helps analysts and process owners understand the effectiveness of their demand processes, and also provide opportunities for continued performance improvement.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/application-development/process-mining/integration-with-spm.html
release: brazil
product: Process Mining
classification: process-mining
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Automatic content pack delivery, Activate content packs, Activate, Process Mining, Discover, AI Workflow Factory Prime, Agentic app development, Building applications]
---

# Content pack for SPM

The Strategic Portfolio Management Process Mining Content Pack for demands provides a preconfigured Process Mining project that helps analysts and process owners understand the effectiveness of their demand processes, and also provide opportunities for continued performance improvement.

This content pack loads automatically when SPM is installed on your instance and the relevant tables are present. For more information, see [Automatic delivery of content packs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/process-mining-content-pack-delivery.md).

## Templates shipped with content pack

|Content pack|Template name|Table|
|------------|-------------|-----|
|SPM|Standard template for Demands|dmn\_demand|
||pm\_project|

## What you get with this content pack

This content pack analyzes your demand and project management processes. It gives you visibility into common process issues, such as:

-   Demands or projects that take longer than expected to move through your pipeline
-   Rework, such as demands that get sent back between teams
-   Deviations from the expected process flow
-   Work that stalls with a particular team or portfolio longer than expected

The demand process comes with a ready-to-use Demand Process Mining Dashboard so you can start exploring these findings without building your own reports first.

## Dashboards

You can use the default KPI dashboard for projects in the SPM Process Mining Content Pack. You can also create dashboards and add elements to them according to your requirements.

-   **[Cluster analysis configurations for SPM work items](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/cluster-analysis-configurations-for-spm-work-items.md)**  
The Process Mining application provides solution definitions for demands, that you can use to configure cluster analysis.
-   **[Configure KPIs for SPM work items in the Process Mining dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/configure-kpis-for-spm.md)**  
Add the desired Key Performance Indicators \(KPIs\) to monitor the performance of the SPM work items in the Process Mining Summary and insights page. Remove the indicators that you no longer want to use.
-   **[Configure insights for SPM demands in the Process Mining dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/configure-insights-for-spm.md)**  
Configure rule definitions for demands to discover insights in the Summary and insights page.

**Parent Topic:**[Automatic delivery of content packs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/process-mining/process-mining-content-pack-delivery.md)