Create a fix script

task brazil Updated Sep 10, 2026 1 min read t_CreateFixScripts.md
Raw file servicenow.com

Create fix scripts to ensure the system installs or updates an application properly.

Before you begin

Role required: script_fix_admin or admin

About this task

Use fix scripts to add, update, and delete data, including rules, scripts, and property settings.

Procedure

  1. Navigate to All > System Definition > Fix Scripts.

  2. Click New.

  3. Define the fix script by filling in the fields on the form.

Field

Description

Name

Unique, descriptive name for the fix script.

Unloadable

Option to create Customer Update records [sys_update_xml] when the fix script runs. Fix script tests enforce the Unloadable option.

Before

Option to run the fix script before installing or upgrading the application.

Record for rollback

Option to record execution of the script so that it can be reverted if needed.

Description

Description of the fix script.

Script

Code for the fix script.

4. Click **Submit**.
  1. Test the fix script and make any necessary changes.
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