Configure technical debt settings

task brazil Updated Sep 10, 2026 2 min read eaw-configure-tech-debt.md
Raw file servicenow.com

Configure whether the server is part of a technical debt record's identity and select which reasons the scheduled job uses to create technical debt.

Before you begin

The Technical debt settings page requires Technology Portfolio Management plugin (sn_apm_tpm) version 1.12.1 or later. If this version isn't installed, contact your system administrator to update the plugin.

Role required: sn_apm.apm_admin

About this task

[Omitted image "trm-tech-debt-settings.png"] Alt text: Technical debt settings page in the Enterprise Architecture Workspace Setup page.

Use the technical debt settings to control how the scheduled job Populate TRM technical debts in the EA Workspace identifies and creates technical debt records.

Procedure

  1. Navigate to Workspace > Enterprise Architecture Workspace.

  2. Open the Setup page by selecting the Setup icon [Omitted image "setup-icon.png"] Alt text:.

  3. Select Technical debt, and then select Settings.

  4. Under Create technical debt records, select an option.

    • One technical debt record per server: Creates a separate technical debt record for each server on which the software runs. This is the default option.
    • One technical debt record for all identified servers: Creates a single technical debt record for the software, regardless of how many servers it runs on. The record doesn't show an installed-on server value. Note:

    Regardless of which option you select, you can view all the servers a software product is installed on from the Discovered Technology related list on the technical debt record.

  5. Select Save.

    Note:

    If technical debt records already exist, you must delete all of them before you can change this option. Contact your system administrator to run a background script that deletes the existing records.

  6. Under Create technical debt when any of these conditions are met, select or clear the check boxes for the reasons you want the job to use.

    • When the software is not defined in the TRM
    • When the software is not approved for production
    • When the software version is not defined in the TRM Product Lifecycle
    • When the software version is not approved for production Note:

    At least one reason must be selected. If you clear all the check boxes, an error message appears and the setting isn't saved.

  7. Select Save.

    A confirmation message appears. Any active technical debt records whose reason you cleared move to the Archived state on the next run of the scheduled job.

Result

The scheduled job Populate TRM technical debts in the EA Workspace uses the updated server and reason configuration starting with its next run. You don't need to restart the instance or re-register the job.

Parent Topic:Technical debt settings

Related topics

Technical debt settings

TRM technical debt states and transitions

Update TRM technical debt data using scheduled job

Technical debt calculation

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