Create demand form

reference brazil Updated Sep 10, 2026 4 min read eaw-create-new-demand-form.md
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Create a demand for your application or capability.

Field

Description

Assumptions

Assumptions made for the demand. Assumptions help to define scope and risks, and fine-tune the estimates for time and cost.

Approved end date

The approved date for completing the demand.

Approved start date

The approved date for starting the demand.

Action

Course of action for the demand.

Barriers

Major barriers to the demand.

Business capabilities

One or more capabilities to associate the demand with.

Impacted business applications

Business applications that are impacted by the demand.

Capital budget

Total capital budget allocated to the demand across all fiscal years.

The value is rolled up from the Capital expenditure (Capex) budget of the demand.

Category

Category of the demand. The available options are:

  • Strategic
  • Operational

Business unit

Business unit to which the demand submitter belongs.

Capital expense

Capital expenditure (Capex) for the demand.

Business case

Business arguments that support the demand.

Collaborators

Users who can edit or contribute to the demand. A demand requester can select any user as a collaborator.

Demand manager

Name of the demand manager.

Demand

The name of the demand.

Enablers

Key enablers of the demand.

Demand actual cost

Total cost incurred while working on a demand and demand tasks. Note: To populate this field, you must run the Update Demand Actual Cost and Actual Effort schedule job.

Demand actual effort

Time accrued or spent by a resource while working on a demand or a demand task. Note: To populate this field, you must run the Update Demand Actual Cost and Actual Effort schedule job.

Financial return

Result is calculated based on values in the Total costs and Financial benefit fields.

Risk level

The level of risk associated with the demand. The available options are: - Critical

  • High
  • Moderate
  • Low
  • Planning

Financial benefit

Estimate of revenue if the demand is approved.

This value is rolled up from the benefit breakdown of the demand.

You can also enter the value manually. Select a currency icon and enter a value.

ROI %

Assesses demand return on investment (ROI) compared to other demands.

Impacted business units

Business unit that is impacted by the demand.

Labor costs

Expenses associated with the manpower required to work on the demand.

In scope

Scope of the demand. It’s the set of boundaries that define the extent of a demand.

Operating budget

Total operational budget allocated to the demand across all fiscal years.

The value is rolled up from the Operational expenditure (Opex) budget of the demand.

Related records

Records associated with the demand.

Risk of not performing

Risks if the demand is not approved, for example, risk of loss of opportunity.

Due date

Requested completion date of the demand.

Risk of performing

Risks if the demand is approved and implemented.

Operating expense

Operational expenditure (Opex) for the demand.

Other costs

Other miscellaneous costs associated with the demand.

Out of scope

Activities or deliverables that aren’t in the scope of the demand. Anything which isn’t defined in the scope is out of scope.

Cost

Total cost associated with the demand.

Score

Demand score is calculated based on Risk, Value, and Size attributes in the base system. - When the Risk and Size are high, the score of the demand is low.

  • When the Value is high, the score of the demand is high.

Risk

Risk value calculated from the demand assessment.

Strategic Alignment

A value to assess how closely the demand aligns with the strategic goals of the organization.

Value

Business value of the demand.

Type

Type of the demand. The available options are: - Project

  • Change

The Category field selection determines the options available in the Type field.

Size

Size of the demand.

T-shirt size

Categorizing the demand into different sizes, to give a quick understanding of the relative complexity of the demand and the effort required for its completion.

The available sizes are:

  • S- Small
  • M- Medium
  • L- Large
  • XL- Extra Large
  • XXL- Extra Extra Large

Stage

The current state of progression of the demand.

Start date

Start date of the demand.

Submitted on

Date on which the demand was submitted for approval.

Total planned cost

Result is calculated based on values in the Capital expense and Operating expense fields.

Visited states

The different states through which the demand has passed through.

For example, the demand has gone through the states of Open and Closed. The visited state number in this scenario will be 2.

Primary goal

The primary goal behind the creation of the demand

Digital integration

Digital integration associated with the demand.

**Parent Topic:**[Form field information for Enterprise Architecture Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-portfolio-management/eaw-form-field-information.md)

Related topics

Exploring demands

Add or edit a demand

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