Working with custom shapes

Custom shapes represent specific elements that are unique to your organization. Manage custom shapes, create diagram actions for the shapes in the Enterprise Architecture Workspace.

Storing shapes or images to the database
Upload the images to the database to configure them to show up in the diagrams page of the Enterprise Modeling and Visualization.
Create a diagram action for a custom shape
Create diagram actions for newly added custom shapes that can be used in  Enterprise Modeling and Visualization to create diagrams.
Add a custom shape library
Create a shape library to add custom shapes that are unique to your organization.
Add a shape library element for a custom shape
Create a shape library element to associate a custom shape and its diagram action to the custom shape library.
Custom shapes example
Use custom shapes to represent specific elements that are unique to your organization, such as custom business processes, systems, or roles.

Parent Topic:Working with Enterprise Modeling and Visualization

title	Working with custom shapes
description	Custom shapes represent specific elements that are unique to your organization. Manage custom shapes, create diagram actions for the shapes in the Enterprise Architecture Workspace.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/application-portfolio-management/eaw-working-custom-shapes.html
release	brazil
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	1
breadcrumb	Working with Enterprise Modeling and VisualizationManaging Enterprise Architecture WorkspaceEnterprise Architecture WorkspaceEnterprise Architecture