Create an error condition exit

task brazil Updated Sep 10, 2026 1 min read t_CreateAnErrorConditionExit.md
Raw file servicenow.com

An administrator can reroute the workflow when a script error occurs by creating an error condition exit for specific activities within the workflow. This allows the workflow to process script errors in a predictable way and not create undesirable results.

Before you begin

Role required: snc_required_script_writer_permission and workflow_admin, workflow_creator, or admin

Procedure

  1. Open and check out a workflow.

  2. Right-click in the top portion of the activity for which you want to create an error exit.

  3. Select Add condition from the context menu.

  4. Add a condition exit with the following values:

    • Name: Error
    • Condition: activity.state=='faulted'
  5. Click Submit.

    The Error exit appears on the activity.

  6. Connect the Error exit to another activity for handling the error state, such as Notification or Log Message.

    [Omitted image "ErrorHandlingExit2.png"] Alt text: Error handling exit

Parent Topic:Workflow error handling

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