Embed a playbook in ServiceNow mobile

task brazil Updated Sep 10, 2026 1 min read embed-playbook-mobile.md
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Embed a playbook in ServiceNow® mobile by creating a screen in Mobile App Builder.

Before you begin

Role required: admin

If you haven't configured your playbook for ServiceNow® mobile in UI Builder yet, see Configure a playbook for ServiceNow mobile.

Procedure

  1. Create a playbook screen

  2. Navigate to All > System Mobile > Mobile App Builder.

  3. Search for and select the scope of the application that you want to create a screen for.

    [Omitted image "mobile-app-builder-landing.png"] Alt text: The Mobile App Builder landing page

  4. Navigate to Screens.

    [Omitted image "mobile-app-builder-screens.png"] Alt text: Navigating to Screens

  5. To create new screen, select New.

  6. In the Create a screen modal, select Mobile Web.

    [Omitted image "create-screen-mobile-web.png"] Alt text: Create a screen modal

    The form for a new mobile web screen appears.

    [Omitted image "new-mobile-web-screen.png"] Alt text: Form for a new mobile web screen

  7. Give your mobile web screen a name and description.

  8. Choose an icon for your mobile web screen.

  9. Under Screen Settings, enter the URL of your mobile playbook.

    [Omitted image "create-screen-mobile-web-form.png"] Alt text: Properties for the mobile web screen

    Important: The web_controller_spinner=on parameter is important to include for proper loading behavior on mobile.

    /now/playbook-mobile/playbook/interaction/-1/params/view/stages​​​​​​​?web_controller_spinner=on

  10. If you have any roles you want to limit this screen to, or any other configurations you would like to learn more about, see Configure a mobile web screen.

  11. Save the screen.

    Your mobile web screen is configured for your playbook.

  12. Configure the Mobile Agent

  13. Navigate back to the scope level by selecting the home icon ([Omitted image "home-icon-app-scope.png"] Alt text: Home icon that brings you back to the scope level).

  14. Select Mobile app configs.

    [Omitted image "nav-to-mobile-agent.png"] Alt text: Navigating to the Mobile Agent

  15. Select Mobile Agent.

  16. In the banner message at the top, select Edit in original scope.

    [Omitted image "edit-original-scope.png"] Alt text: Edit in original scope banner message

  17. In the component tree, select the Launcher screen component.

Result

Your playbook is now embedded in ServiceNow® mobile.

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