Enable Guided Activity View

---
title: Enable Guided Activity View
description: Guide end users through a playbook, step-by-step.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/build-workflows/workflow-studio/enable-guided-activity-view.html
release: brazil
product: Workflow Studio
classification: workflow-studio
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customize Playbook Experience, Design Playbook Experience, Playbooks, Workflow Studio, Build workflows]
---

# Enable Guided Activity View

Guide end users through a playbook, step-by-step.

## Before you begin

-   Role required: admin or playbook.admin
-   Familiarize yourself with how to begin customizing the playbook experience in UI Builder. To learn more, see [Customizing the Playbook Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/build-workflows/workflow-studio/playbook-customize-playbook.md).

## About this task

Guide end users through a playbook, one activity at a time. If you have a lot of end users encountering issues in a particular area, and you want to walk them through a series of questions that lead to a particular Instruction activity to complete work \(or even KB activity for final instruction\), consider using the **Guided** activity view. There are out-of-the-box playbooks that use the **Guided** activity view for employee self-service requests, such as time off or benefit requests, available through the [Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/employee-center-landing-page.md).

**Note:**

The following configurations and features are not supported for the **Guided** activity view:

-   Parallel activities
-   Optional activities
-   The **Pending Item Visibility** configuration in the **Guided Self-Service Experience** playbook experience record in the **Playbook Experiences** list \[sys\_playbook\_experience.list\]

    **Note:** This property is not relevant since there are no pending activities other than the current activity that an end user is in during a **Guided** self-service playbook run.

-   Stage picker components, including filters

## Procedure

1.  Navigate to **All** > **UI Builder**, and open the **Guided Self-Service in Employee Center** experience.

    \[Omitted image "pe-UIB-guided-self-service.png"\] Alt text: Guided Self-Service Employee Center experience in UI Builder

2.  Open the page that you want to enable the Guided activity view for.

    \[Omitted image "pe-guided-ssec-page.png"\] Alt text: Opening the Default page for the Guided Self-Service EC experience in UI Builder

3.  Under **Body** in the component tree, open **Playbook Activity Viewer**.

    \[Omitted image "pe-activity-viewer-component.png"\] Alt text: Opening the Playbook Activity Viewer component in the component tree

    The **Playbook Activity Viewer** panel opens on the right.

4.  In the **Playbook Activity Viewer** panel, under the **Configure** tab, open the **Activity View** drop-down and select **Guided**.

    \[Omitted image "pe-activity-viewer-panel-guided-view.png"\] Alt text: Selecting the Guided activity view


## Result

For an end user who is running a playbook, the result is a playbook that runs one activity at a time. If configured, users can still restart the playbook and activities.

\[Omitted image "PE-Guided-Activity-Viewer.gif"\] Alt text: End user experience of a Guided view, Self-Service playbook