Get Latest Response Text From Email action

reference brazil Updated Sep 10, 2026 1 min read get-latest-response-text-from-email-flow-designer.md

Provide the most recent reply or forward message in an e-mail chain to other actions in your flow.

Roles and availability

Available as a Workflow Studio ServiceNow core action. Users with the flow_designer or admin role can add an action to a flow and define configuration details.

Inputs

Provide a value for each input that your action needs. To add dynamic values, you can also drag and drop pills from the Data panel or select them from the pill picker.

Input	Data type	Description
Email Record	Record	Email record whose most recent reply or forward message you want to provide to other actions in your flow. Select an Email [sys_email] record from the list, or add an Email [sys_email] record data pill from the Data panel.

Outputs

These outputs appear in the Data panel. You can use them as inputs elsewhere in your flow.

Output	Data type	Description
Latest Response Text	String	Body text for the most recent reply or forward message in the Email [sys_email] record that you selected for the action's input.Note: If you select an Email [sys_email] record with a Type of New for this action's input, the Latest Response Text output will be the entire body text of the e-mail.

**Parent Topic:**[Workflow Studio actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/build-workflows/workflow-studio/flow-actions.md)

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---
title: Get Latest Response Text From Email action
description: Provide the most recent reply or forward message in an e-mail chain to other actions in your flow.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/build-workflows/workflow-studio/get-latest-response-text-from-email-flow-designer.html
release: brazil
product: Workflow Studio
classification: workflow-studio
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Actions, Flows, subflows, and actions reference, Flows, subflows, and actions, Workflow Studio, Build workflows]
---

# Get Latest Response Text From Email action

Provide the most recent reply or forward message in an e-mail chain to other actions in your flow.

## Roles and availability

-   Available as a Workflow Studio ServiceNow core action. Users with the flow\_designer or admin role can add an action to a flow and define configuration details.

## Inputs

Provide a value for each input that your action needs. To add dynamic values, you can also drag and drop pills from the Data panel or select them from the pill picker.

|Input|Data type|Description|
|-----|---------|-----------|
|Email Record|Record|Email record whose most recent reply or forward message you want to provide to other actions in your flow. Select an Email \[sys\_email\] record from the list, or add an Email \[sys\_email\] record data pill from the Data panel.|

## Outputs

These outputs appear in the Data panel. You can use them as inputs elsewhere in your flow.

<table id="table_g5q_jxh_knb"><thead><tr><th>

Output

</th><th>

Data type

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Latest Response Text

</td><td>

String

</td><td>

Body text for the most recent reply or forward message in the Email \[sys\_email\] record that you selected for the action's input.**Note:** If you select an Email \[sys\_email\] record with a Type of New for this action's input, the Latest Response Text output will be the entire body text of the e-mail.

</td></tr></tbody>
</table>**Parent Topic:**[Workflow Studio actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/build-workflows/workflow-studio/flow-actions.md)