Designing Playbook Experience

concept brazil Updated Sep 10, 2026 1 min read playbook-experience-admins.md
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After building playbooks in Workflow Studio, Playbook Experience administrators can configure the layouts and further customize playbook functions during runtime.

There are many different ways that a Playbook Experience admin can customize the layout of a playbook during runtime. Playbooks can be designed and customized in UI Builder for:

  • configurable workspaces
  • Service Portal
  • ServiceNow Mobile Platform

Once customized to your satisfaction, mobile playbooks must be embedded. There are no additional steps needed before end users can run playbooks in configurable workspaces or Service Portal.

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