Test conversational subflow

task brazil Updated Sep 10, 2026 1 min read test-conversational-subflow.md

Test a conversational subflow to verify it responds correctly to user inputs and performs the expected operations before deploying it in production.

Before you begin

Role required: flow_designer

Procedure

Navigate to All > Process Automation > Workflow Studio.
On the homepage, select Subflows.
From the list of subflows, select the subflow that you want to test.
Select Test.
From the Test subflow dialog box, select Trigger via a conversation.

Trigger option Description

Trigger by entering inputs Test by manually entering and selecting input values.

Trigger via a conversation Test by providing inputs values in a chat experience.

[Omitted image "example-test-subflow-via-conversation.png"] Alt text: Test subflow dialog box with Trigger via a conversation option selected
For Select skill, select the conversational-enabled skill that you want to use for conversational testing.

To configure subflow conversational settings, see Configure subflow conversational settings.
For Select assistant, select the AI assistant you want to use for conversational testing.
Select Run Test.
In the assistant conversation, answer the questions that the AI assistant asks you.

For example, provide the details needed to create an address.

[Omitted image "example-test-subflow-conversation.png"] Alt text:
Review the execution details.

For example, these are sample execution details for the Create Address subflow.

[Omitted image "example-execution-details-conv-subflow.png"] Alt text: Sample execution details from testing the Crate Address subflow via a conversation

Trigger option	Description
Trigger by entering inputs	Test by manually entering and selecting input values.
Trigger via a conversation	Test by providing inputs values in a chat experience.

Parent Topic:Building subflows

65 lines · 2.6 KB Wrap lines

---
title: Test conversational subflow
description: Test a conversational subflow to verify it responds correctly to user inputs and performs the expected operations before deploying it in production.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/build-workflows/workflow-studio/test-conversational-subflow.html
release: brazil
product: Workflow Studio
classification: workflow-studio
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Build subflows, Flows, subflows, and actions, Workflow Studio, Build workflows]
---

# Test conversational subflow

Test a conversational subflow to verify it responds correctly to user inputs and performs the expected operations before deploying it in production.

## Before you begin

Role required: flow\_designer

## Procedure

1. Navigate to **All** &gt; **Process Automation** &gt; **Workflow Studio**.

2. On the homepage, select **Subflows**.

3. From the list of subflows, select the subflow that you want to test.

4. Select **Test**.

5. From the Test subflow dialog box, select **Trigger via a conversation**.

|Trigger option|Description|
|--------------|-----------|
|Trigger by entering inputs|Test by manually entering and selecting input values.|
|Trigger via a conversation|Test by providing inputs values in a chat experience.|

\[Omitted image "example-test-subflow-via-conversation.png"\] Alt text: Test subflow dialog box with Trigger via a conversation option selected

6. For **Select skill**, select the conversational-enabled skill that you want to use for conversational testing.

To configure subflow conversational settings, see [Configure subflow conversational settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/build-workflows/workflow-studio/configure-subflow-conversation-settings.md).

7. For **Select assistant**, select the AI assistant you want to use for conversational testing.

8. Select **Run Test**.

9. In the assistant conversation, answer the questions that the AI assistant asks you.

For example, provide the details needed to create an address.

\[Omitted image "example-test-subflow-conversation.png"\] Alt text:

10. Review the execution details.

For example, these are sample execution details for the Create Address subflow.

\[Omitted image "example-execution-details-conv-subflow.png"\] Alt text: Sample execution details from testing the Crate Address subflow via a conversation

**Parent Topic:**[Building subflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/build-workflows/workflow-studio/subflows.md)