User roles for conversational subflows and actions

reference brazil Updated Sep 10, 2026 1 min read user-roles-for-conversational-subflows-and-actions.md

Provide personnel with one or more user roles to grant them access to conversational subflows and actions.

Role	Description	Contains roles	Groups with this role	Special considerations
Virtual Agent administrator [virtual_agent_admin]	Provides read and write access to all Virtual Agent tables, conversational experiences, and Now Assist admin operations	action_designer,flow_designer	None	Avoid granting an admin role when more specialized roles are available.
Workflow Conversational Admin [sn_conv_fa.conv_fa_admin]	Provides read access to flows, subflows, and actions. Provides read and write access to conversational experience settings.	sn_conv_fa.conv_fa_designer, fd_read_actions, fd_read_flows	None	Avoid granting an admin role when more specialized roles are available.
Flow/Action Designer Conversational Workflow [sn_conv_fa.conv_fa_designer]	Provides read and write access to conversational experience settings.	None	None	This is a specialized role with limited access.
Action Designer [action_designer]	Provides read and write access to Workflow Studio actions.	sn_conv_fa.conv_fa_designer	None	This is a specialized role with limited access.
Flow Designer [flow_designer]	Provides read and write access to Workflow Studio flows and subflows.	sn_conv_fa.conv_fa_designer	None	This is a specialized role with limited access.
Email Write [sn_conv_fa.csa_email_write]	Provides write access to the sys_email table to conversational subflows and actions.	None	None	This is a specialized role with limited access.

Parent Topic:Flows, subflows, and actions reference

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---
title: User roles for conversational subflows and actions
description: Provide personnel with one or more user roles to grant them access to conversational subflows and actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/build-workflows/workflow-studio/user-roles-for-conversational-subflows-and-actions.html
release: brazil
product: Workflow Studio
classification: workflow-studio
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Flows, subflows, and actions reference, Flows, subflows, and actions, Workflow Studio, Build workflows]
---

# User roles for conversational subflows and actions

Provide personnel with one or more user roles to grant them access to conversational subflows and actions.

|Role|Description|Contains roles|Groups with this role|Special considerations|
|----|-----------|--------------|---------------------|----------------------|
|Virtual Agent administrator \[virtual\_agent\_admin\]|Provides read and write access to all Virtual Agent tables, conversational experiences, and Now Assist admin operations|action\_designer,flow\_designer|None|Avoid granting an admin role when more specialized roles are available.|
|Workflow Conversational Admin \[sn\_conv\_fa.conv\_fa\_admin\]|Provides read access to flows, subflows, and actions. Provides read and write access to conversational experience settings.|sn\_conv\_fa.conv\_fa\_designer, fd\_read\_actions, fd\_read\_flows|None|Avoid granting an admin role when more specialized roles are available.|
|Flow/Action Designer Conversational Workflow \[sn\_conv\_fa.conv\_fa\_designer\]|Provides read and write access to conversational experience settings.|None|None|This is a specialized role with limited access.|
|Action Designer \[action\_designer\]|Provides read and write access to Workflow Studio actions.|sn\_conv\_fa.conv\_fa\_designer|None|This is a specialized role with limited access.|
|Flow Designer \[flow\_designer\]|Provides read and write access to Workflow Studio flows and subflows.|sn\_conv\_fa.conv\_fa\_designer|None|This is a specialized role with limited access.|
|Email Write \[sn\_conv\_fa.csa\_email\_write\]|Provides write access to the sys\_email table to conversational subflows and actions.|None|None|This is a specialized role with limited access.|

**Parent Topic:**[Flows, subflows, and actions reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/build-workflows/workflow-studio/flow-designer-reference.md)