Activate Conversational Messaging

---
title: Activate Conversational Messaging
description: You can activate the Conversational Messaging plugin \(com.glide.messaging.awa\) if you have the admin role.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/advanced-work-assignment/activate-messaging-actions.html
release: brazil
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Activate Conversational Messaging

You can activate the Conversational Messaging plugin \(com.glide.messaging.awa\) if you have the admin role.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Advanced Work Assignment** > **Home**.

2.  In the Available Plugins section, select **Conversational Messaging**.

    **Note:** If the plugin doesn’t appear in the Available Plugins section, try searching for the plugin using the search bar. You can search for the plugin by its name or ID. If you can’t find a plugin, you might have to request it from ServiceNow personnel.

3.  Select **Install/Update All**, and then in the Install dialog box, select **Install**.

    **Note:** When domain separation and delegated admin are enabled in an instance, the administrative user must be in the **global** domain. Otherwise, the following error appears: `Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.`