Create an assignment rule for change requests

---
title: Create an assignment rule for change requests
description: Create an assignment rule in Advanced Work Assignment that assigns change requests to agents who are available to do the tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/advanced-work-assignment/assignment-rule-example.html
release: brazil
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set up a custom service channel, Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Create an assignment rule for change requests

Create an assignment rule in Advanced Work Assignment that assigns change requests to agents who are available to do the tasks.

## Before you begin

Role required: awa\_admin or admin

## Procedure

1.  Navigate to the assignment rules settings through one of the following navigation paths:

    -   **All** > **Advanced Work Assignment** > **Home**.

        In the Essential settings section, select **Set up assignment rules**.

    -   **All** > **Advanced Work Assignment** > **Assignment Rules**.
2.  Select **New**.

3.  On the form, fill in the fields.

    -   Name: Change Request Assignment Rule
    -   Assign by: Most Capacity
    -   Allow agents to reject: Selected
4.  Select **Submit**.