AWA post work item subflow

task brazil Updated Sep 10, 2026 1 min read awa-post-work-item-subflow.md

Raw file servicenow.com

Configure the base system AWA post work item subflow by defining the input in Workflow Studio.

Before you begin

Role required: admin

Procedure

Navigate to All > Process Automation > Workflow Studio.
On the Workflow Studio screen, select Subflows.
In the Name column, enter Template: AWA post work item.

This searches for the Template: AWA post work item.
Select Template: AWA post work item.
In the subflow header, select the more actions icon ([Omitted image "awa-more-actions.png"] Alt text: More actions icon) and then Copy subflow.
On the Create a copy of this subflow dialog, enter a unique and descriptive name for the copied subflow in the New subflow name field.
Select Copy.

The new subflow is created and displays as a tab in the subflow designer editor.
You can customize the subflow by doing one of the following:
- Integrate with a third-party system by adding an action with a spoke from the Integration Hub (for more information, see Spokes)
- Use a REST action step and call the external endpoint (for more information, see REST step).
- Call a REST message in the subflow itself (for more information, see Outbound REST Web Service).

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---
title: AWA post work item subflow
description: Configure the base system AWA post work item subflow by defining the input in Workflow Studio.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/advanced-work-assignment/awa-post-work-item-subflow.html
release: brazil
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# AWA post work item subflow

Configure the base system AWA post work item subflow by defining the input in Workflow Studio.

## Before you begin

Role required: admin

## Procedure

1. Navigate to **All** &gt; **Process Automation** &gt; **Workflow Studio**.

2. On the Workflow Studio screen, select **Subflows**.

3. In the Name column, enter `Template: AWA post work item`.

This searches for the Template: AWA post work item.

4. Select **Template: AWA post work item**.

5. In the subflow header, select the more actions icon \(\[Omitted image "awa-more-actions.png"\] Alt text: More actions icon\) and then **Copy subflow.**

6. On the Create a copy of this subflow dialog, enter a unique and descriptive name for the copied subflow in the **New subflow name** field.

7. Select **Copy**.

The new subflow is created and displays as a tab in the subflow designer editor.

8. You can customize the subflow by doing one of the following:

- Integrate with a third-party system by adding an action with a spoke from the Integration Hub \(for more information, see [Spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/build-workflows/spokes.md)\)
- Use a REST action step and call the external endpoint \(for more information, see [REST step](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/build-workflows/rest-request-action-designer.md)\).
- Call a REST message in the subflow itself \(for more information, see [Outbound REST Web Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/api-reference/web-services/c_OutboundRESTWebService.md)\).