Create a custom flow action

---
title: Create a custom flow action
description: Create a custom flow action in Workflow Studio for enabling external routing.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/advanced-work-assignment/create-custom-action.html
release: brazil
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Create a custom flow action

Create a custom flow action in Workflow Studio for enabling external routing.

## Before you begin

Role required: admin

## Procedure

1.  On your ServiceNow instance, navigate to **All** > **Flow Designer** > **Actions**.

2.  From the Actions list, open **AWA Post External Routing Events – Demo**.

3.  Select **Copy action** from the More Actions menu \[Omitted image "more-actions-ne-icon.png"\] Alt text: More actions menu., copy the contents of the **AWA Post External Routing Events – Demo** action and provide a name to it.

4.  Select **Publish**.