Make your service channel available in Agent Workspace

---
title: Make your service channel available in Agent Workspace
description: Make your service channel available in Agent Workspace so that agents can receive change requests in their inbox.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/advanced-work-assignment/presence-state-example.html
release: brazil
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Make your service channel available in Agent Workspace

Make your service channel available in Agent Workspace so that agents can receive change requests in their inbox.

## Before you begin

Role required: awa\_admin or admin

## Procedure

1.  Navigate to the presence states settings through one of the following navigation paths:

    -   **All** > **Advanced Work Assignment** > **Home**.

        In the Additional settings section, select **Set up presence states**.

    -   **All** > **Advanced Work Assignment** > **Presence States**.
2.  Open **Available**.

3.  On the form, move **Change Request** to the **Selected** list.

4.  Select **Active** \(if not already selected\).

5.  Select **Update**.