Define assignment eligibility

---
title: Define assignment eligibility
description: Define who is eligible to receive cases from the German Cases queue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/advanced-work-assignment/skills-example-assignment-pool.html
release: brazil
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Tutorial: Automatically assign work to agents by skill, Configure agent assignment rules, Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---

# Define assignment eligibility

Define who is eligible to receive cases from the German Cases queue.

## Before you begin

Role required: awa\_admin or admin

## Procedure

1.  Navigate to the queue settings through one of the following navigation paths:

    -   **All** > **Advanced Work Assignment** > **Home**.

        In the Essential settings section, select **Set up queues**.

    -   **All** > **Advanced Work Assignment** > **Queues**.
2.  Select the German Cases queue.

3.  On the form, go to the Assignment Eligibility related link and select **New**.

4.  In the **Agent assignment rule** field, select **Case Assignment Rule with Skills**.

5.  In the **Groups** field, select your customer support group.

6.  Select **Submit**.