Create a skill
task brazil Updated Sep 10, 2026 1 min read skills-example.md
Create a "German" skill.
Before you begin
Role required: skill_admin or admin
Procedure
-
Navigate to All > Skills > All Skills, and then click New.
-
Enter the following information in the fields listed:
- Name:
German - Active: Selected
- Name:
-
Select Submit.
34 lines · 896 B
---
title: Create a skill
description: Create a "German" skill.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/advanced-work-assignment/skills-example.html
release: brazil
product: Advanced Work Assignment
classification: advanced-work-assignment
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Tutorial: Automatically assign work to agents by skill, Configure agent assignment rules, Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces]
---
# Create a skill
Create a "German" skill.
## Before you begin
Role required: skill\_admin or admin
## Procedure
1. Navigate to **All** > **Skills** > **All Skills**, and then click **New**.
2. Enter the following information in the fields listed:
- **Name**: `German`
- **Active**: Selected
3. Select **Submit**.
| title | Create a skill |
| description | Create a "German" skill. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/conversational-interfaces/advanced-work-assignment/skills-example.html |
| release | brazil |
| product | Advanced Work Assignment |
| classification | advanced-work-assignment |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | {"Tutorial":"Automatically assign work to agents by skill"}Configure agent assignment rulesConfigureAdvanced Work AssignmentManage people and workConversational Interfaces |