Messaging channels for Agent-Initiated Messaging Interface

---
title: Messaging channels for Agent-Initiated Messaging Interface
description: Install and configure applications to enable a messaging channel for use with the Agent-Initiated Messaging Interface application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/agent-chat/agent-init-messg-sc-setting.html
release: brazil
product: Agent Chat
classification: agent-chat
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Agent-Initiated Messaging Interface, Configure, Agent Chat, Conversational Interfaces]
---

# Messaging channels for Agent-Initiated Messaging Interface

Install and configure applications to enable a messaging channel for use with the Agent-Initiated Messaging Interface application.

The following table describes the messaging channels available for use with the Agent-Initiated Messaging Interface application and applications required for using those messaging channels.

<table id="table_xmj_rmb_14b"><thead><tr><th>

Channel

</th><th>

Required applications

</th></tr></thead><tbody><tr><td>

SMS

</td><td>

-   [Conversational SMS service channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/advanced-work-assignment/install-conversational-sms.md)
-   [Twilio spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/integrate-applications/twilio-spoke.md)
-   [Conversational SMS Integration with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/virtual-agent/sms-twilio-store-app.md)

 **Note:** The Conversational SMS Integration with Twilio application installs the Conversational SMS service channel and Twilio spoke applications, if not already installed.

</td></tr></tbody>
</table>**Parent Topic:**[Configuring Agent-Initiated Messaging Interface](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/agent-chat/config-agent-init-messg-interface.md)