\(Legacy\) Exploring Virtual Agent for NLU
The ServiceNow Virtual Agent platform provides user assistance through conversations within an intelligent messaging interface. Automated conversations help users obtain information, make decisions, and perform common work tasks with Virtual Agent.
Starting with the Brazil release, Virtual Agent for NLU and Virtual Agent Lite are being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base. For migration guidance, see KB3159779: Virtual Agent NLU and Keyword Feature Deprecation Migration Guide.
Virtual Agent and Virtual Agent Lite
The Virtual Agent platform is available in a full version or a limited version (Virtual Agent Lite).
Virtual Agent Professional provides all the core functionality for creating and deploying NLU Virtual Agent conversations. Virtual Agent includes the following features, which are automatically installed with the Glide Virtual Agent plugin (com.glide.cs.chatbot):
- Virtual Agent Designer (supports Natural Language Understanding (NLU) in Virtual Agent conversations)
- Virtual Agent chat widget
- Virtual Agent notifications
- Conversational custom chat integration framework
- Conversational Interfaces console for admin configuration
- Topic Recommendations
- Conversational Analytics
Related topics
--- title: \(Legacy\) Exploring Virtual Agent for NLU description: The ServiceNow Virtual Agent platform provides user assistance through conversations within an intelligent messaging interface. Automated conversations help users obtain information, make decisions, and perform common work tasks with Virtual Agent. locale: en-US canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/exploring-virtual-agent-nlu.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 keywords: [Virtual Agent, Exploring, Now Assist, LLM, NLU, Natural Language Understanding, Large language model] breadcrumb: [\(Legacy\) Virtual Agent for NLU, Conversational Interfaces] --- # \(Legacy\) Exploring Virtual Agent for NLU The ServiceNow Virtual Agent platform provides user assistance through conversations within an intelligent messaging interface. Automated conversations help users obtain information, make decisions, and perform common work tasks with Virtual Agent. Starting with the Brazil release, Virtual Agent for NLU and Virtual Agent Lite are being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. For migration guidance, see [KB3159779: Virtual Agent NLU and Keyword Feature Deprecation Migration Guide](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3159779). ## Virtual Agent and Virtual Agent Lite The Virtual Agent platform is available in a full version or a limited version \(Virtual Agent Lite\). Virtual Agent Professional provides all the core functionality for creating and deploying NLU Virtual Agent conversations. Virtual Agent includes the following features, which are automatically installed with the Glide Virtual Agent plugin \(com.glide.cs.chatbot\): - Virtual Agent Designer \(supports Natural Language Understanding \(NLU\) in Virtual Agent conversations\) - Virtual Agent chat widget - Virtual Agent notifications - Conversational custom chat integration framework - Conversational Interfaces console for admin configuration - Topic Recommendations - Conversational Analytics **Related topics** [\(Legacy\) Virtual Agent Lite](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/va-lite.md)
| title | \(Legacy\) Exploring Virtual Agent for NLU |
| description | The ServiceNow Virtual Agent platform provides user assistance through conversations within an intelligent messaging interface. Automated conversations help users obtain information, make decisions, and perform common work tasks with Virtual Agent. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/conversational-interfaces/exploring-virtual-agent-nlu.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| keywords | Virtual AgentExploringNow AssistLLMNLUNatural Language UnderstandingLarge language model |
| breadcrumb | \(Legacy\) Virtual Agent for NLUConversational Interfaces |