\(Legacy\) Monitoring and managing Conversational Interfaces applications

concept brazil Updated Sep 10, 2026 1 min read monitor-manage-ci-applications.md

Use the Conversational Interfaces Home page to monitor the performance of recent Virtual Agent conversations or test your bot. Plugin update notices will alert you when a feature update is ready.

Monitor your Virtual Agent performance

Review the performance of recent Virtual Agent conversations from the Conversational Interfaces console. For more details, select See details in Conversational Analytics to open the Conversational Analytics dashboard.

[Omitted image "ci-home-conv-analytics.png"] Alt text: Conversational Interfaces Home Virtual Agent performance metrics on the dashboard.
Test your bot

Select Try your bot to open a conversation in a new window and test the active topics. Enter a request and send it to start a conversation with the bot. The number of active topics is indicated for your information.

[Omitted image "ci-home-test-topic.png"] Alt text: Virtual Agent test window open next to Try your bot button.
Update plugins

Notifications on the Conversational Interfaces console let you know when to update an installed plugin. Select Update plugin to update it from the ServiceNow Store.

[Omitted image "ci-home-update-plugin.png"] Alt text: ITSM plugin card indicating that a new version is available.

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---
title: \(Legacy\) Monitoring and managing Conversational Interfaces applications
description: Use the Conversational Interfaces Home page to monitor the performance of recent Virtual Agent conversations or test your bot. Plugin update notices will alert you when a feature update is ready.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/monitor-manage-ci-applications.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Explore NLU, \(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# \(Legacy\) Monitoring and managing Conversational Interfaces applications

Use the Conversational Interfaces Home page to monitor the performance of recent Virtual Agent conversations or test your bot. Plugin update notices will alert you when a feature update is ready.

- **Monitor your Virtual Agent performance**

Review the performance of recent Virtual Agent conversations from the Conversational Interfaces console. For more details, select **See details in Conversational Analytics** to open the [Conversational Analytics dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/VA-dashboard-landing-page-pae.md).

\[Omitted image "ci-home-conv-analytics.png"\] Alt text: Conversational Interfaces Home Virtual Agent performance metrics on the dashboard.

- **Test your bot**

Select **Try your bot** to open a conversation in a new window and test the active topics. Enter a request and send it to start a conversation with the bot. The number of active topics is indicated for your information.

\[Omitted image "ci-home-test-topic.png"\] Alt text: Virtual Agent test window open next to Try your bot button.

- **Update plugins**

Notifications on the Conversational Interfaces console let you know when to update an installed plugin. Select **Update plugin** to update it from the ServiceNow Store.

\[Omitted image "ci-home-update-plugin.png"\] Alt text: ITSM plugin card indicating that a new version is available.