Omnichannel Callback reference

---
title: Omnichannel Callback reference
description: Reference topics provide additional information that you can use to configure and administer Omnichannel Callback.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/omnichannel-callback/omnichannel-callback-reference.html
release: brazil
product: Omnichannel Callback
classification: omnichannel-callback
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Omnichannel Callback, Manage people and work, Conversational Interfaces]
---

# Omnichannel Callback reference

Reference topics provide additional information that you can use to configure and administer Omnichannel Callback.

-   **[Components installed with Omnichannel Callback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/omnichannel-callback/installed-with-omnichannel-callback.md)**  
Activating the Omnichannel Callback plugin installs user roles, scheduled jobs, and tables on your instance.
-   **[Domain separation and Omnichannel Callback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/omnichannel-callback/omnichannel-callback-domain-separation.md)**  
Domain separation is supported for Omnichannel Callback. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.