Proactive Triggers

---
title: Proactive Triggers
description: Proactive Triggers supports end users by providing helpful platform actions, using real-time data. Admin users can customize rules and actions to present rich text pop-up messages to specific users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/product-support-for-technology/proactive-triggers-landing-page.html
release: brazil
product: Product Support for Technology
classification: product-support-for-technology
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage people and work, Conversational Interfaces]
---

# Proactive Triggers

Proactive Triggers supports end users by providing helpful platform actions, using real-time data. Admin users can customize rules and actions to present rich text pop-up messages to specific users.

For an introduction to Proactive Triggers and to get familiar with the product, watch this video.

## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

## Get started

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[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about Proactive Triggers concepts and process flows.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/product-support-for-technology/proactive-triggers.md)

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[Install\[Omitted image "bus-root-cause-issue-resolution.svg"\] Alt text:Activate the Proactive Triggers feature.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/product-support-for-technology/installing-proactive-triggers.md)

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[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Manage and set up rules and actions for Proactive Triggers to determine when the triggered messages display to end users on the ServiceNow® portal.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/product-support-for-technology/configuring-proactive-triggers.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get component details for Proactive Triggers.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/product-support-for-technology/proactive-triggers-reference.md)

</td></tr></tbody>
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