\(Legacy\) Using NLU Virtual Agent with a live agent

---
title: \(Legacy\) Using NLU Virtual Agent with a live agent
description: Sometimes a conversation requires human intervention. When this occurs, you can transfer the user to a live agent in Agent Chat.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/using-va-agent-chat-nlu.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Build and deploy NLU conversations, \(Legacy\) Virtual Agent for NLU, Conversational Interfaces]
---

# \(Legacy\) Using NLU Virtual Agent with a live agent

Sometimes a conversation requires human intervention. When this occurs, you can transfer the user to a live agent in Agent Chat.

-   **[\(Legacy\) Transferring NLU Virtual Agent conversations to a live agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/transfer-to-live-agent-nlu.md)**  
Manage live chat support, including the chat support interface used when a Virtual Agent conversation is transferred to a live agent.
-   **[\(Legacy\) Closing NLU Virtual Agent and Agent Chat conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/va-open-conversations-nlu.md)**  
Virtual Agent and Agent Chat conversations that are abandoned by requesters remain open until they are automatically closed by the scheduled job, **Time Out Abandoned VA Conversations**. This job runs hourly each day.

**Parent Topic:**[\(Legacy\) Building and deploying Virtual Agent for NLU](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/using-virtual-agent-nlu.md)