Activate table cleaning for Virtual Agent tables

task brazil Updated Sep 10, 2026 1 min read activate-va-table-cleaning.md
Raw file servicenow.com

Activate table cleaning for certain tables used in Virtual Agent and Conversational Interfaces.

Before you begin

Role required: admin

About this task

You can activate table cleaning for these Virtual Agent and Conversational Interfaces tables:

  • Chat Server [sys_cs_analytics]
  • Conversations [sys_cs_conversation]
  • Message Last Reads [sys_cs_message_last_read]
  • Ci Analytics [sys_ci_analytics]

Procedure

  1. Open the Auto Flush [sys_auto_flush] table by typing sys_auto_flush.list in the filter navigator.

  2. Select the table to be activated for cleaning.

  3. Change the fields in the form as needed.

Field

Description

Age in seconds

The time, in seconds, that specifies when records in the table are to be deleted.

To change the age, enter the new value in seconds.

Active

Option to activate or deactivate table cleaning for this table. Select this option to activate table cleaning.

Cascade delete

Option to activate or deactivate table cleaning for related tables. Some tables may have child tables that are also automatically cleaned.

Conditions

Condition builder for specifying filter conditions that define the records to be removed.

4. Select **Update**.
The Table Cleaner scheduled job automatically runs the cleaner when the table records meet the specified record age and any conditions that you set for them.

Parent Topic:Data management in Conversational Interfaces

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