Manage the ServiceNow Virtual Agent integration with Microsoft Teams

task brazil Updated Sep 10, 2026 1 min read configure-va-teams.md

Manage your ServiceNow® Virtual Agent bot branding and customize the bot messages in your ServiceNow instance after integration with Microsoft Teams.

Before you begin

Roles required:
- virtual_agent_admin and external_app_install_admin or admin
- Microsoft Teams administrator (one of the following): Global administrator, Application administrator, or Cloud application administrator

Procedure

Navigate to All > Conversational Interfaces > Settings.
In General Settings under Channels and integrations, select View All.
On the Channels and integrations page, in the Microsoft Teams tile, select Manage.

[Omitted image "msteams-installed.png"] Alt text: Conversational Interfaces Channels and integrations general settings portal showing Manage Microsoft Teams button.

When you select Manage, you’re redirected to the Manage Microsoft Teams channel page where you can manage the bots.
To integrate your ServiceNow instance with another Microsoft Teams bot, select the Add integration for ServiceNow Virtual Agent icon against the ServiceNow Virtual Agent bot or select the Add integration drop-down on the top-right of the Manage Microsoft Teams channel page and select Integrate with ServiceNow Virtual Agent.[Omitted image "add-integration-icon.png"] Alt text: Manage Microsoft Teams channel view in Conversational Interfaces general settings. The Add integration for ServiceNow Virtual Agent icon and the Integrate with Servicenow Virtual Agent dropdown are highlighted.
Select the Manage Bot icon [Omitted image "manage-bot-icon.png"] Alt text: Manage bot icon. and select Manage Virtual Agent.

You’re redirected to the Bot Configuration page for the selected bot.
Select the Branding tab to brand your Now Virtual Agent bot.

For more information about branding your bot, see Configure branding for your ServiceNow Virtual Agent bot in Microsoft Teams.
Select the Bot Messages tab to create and edit a bot message.

For more information, see Create bot messages.

Parent Topic:Integrate Virtual Agent with Microsoft Teams

Keywords ManageVirtual AgentintegrationMicrosoft TeamsMSTeams

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---
title: Manage the ServiceNow Virtual Agent integration with Microsoft Teams
description: Manage your ServiceNow Virtual Agent bot branding and customize the bot messages in your ServiceNow instance after integration with Microsoft Teams.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/virtual-agent/configure-va-teams.html
release: brazil
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Manage, Virtual Agent, integration, Microsoft Teams, MSTeams]
breadcrumb: [Integrate VA with Teams, Microsoft Teams, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Manage the ServiceNow Virtual Agent integration with Microsoft Teams

Manage your ServiceNow® Virtual Agent bot branding and customize the bot messages in your ServiceNow instance after integration with Microsoft Teams.

## Before you begin

- Roles required:

- virtual\_agent\_admin and external\_app\_install\_admin or admin
- Microsoft Teams administrator \(one of the following\): Global administrator, Application administrator, or Cloud application administrator

## Procedure

1. Navigate to **All** &gt; **Conversational Interfaces** &gt; **Settings**.

2. In **General Settings** under **Channels and integrations**, select **View All**.

3. On the Channels and integrations page, in the Microsoft Teams tile, select **Manage**.

\[Omitted image "msteams-installed.png"\] Alt text: Conversational Interfaces Channels and integrations general settings portal showing Manage Microsoft Teams button.

When you select **Manage**, you’re redirected to the Manage Microsoft Teams channel page where you can manage the bots.

4. To integrate your ServiceNow instance with another Microsoft Teams bot, select the Add integration for ServiceNow Virtual Agent icon against the ServiceNow Virtual Agent bot or select the **Add integration** drop-down on the top-right of the Manage Microsoft Teams channel page and select **Integrate with ServiceNow Virtual Agent**.\[Omitted image "add-integration-icon.png"\] Alt text: Manage Microsoft Teams channel view in Conversational Interfaces general settings. The Add integration for ServiceNow Virtual Agent icon and the Integrate with Servicenow Virtual Agent dropdown are highlighted.

5. Select the Manage Bot icon \[Omitted image "manage-bot-icon.png"\] Alt text: Manage bot icon. and select **Manage Virtual Agent**.

You’re redirected to the Bot Configuration page for the selected bot.

6. Select the **Branding** tab to brand your Now Virtual Agent bot.

For more information about branding your bot, see [Configure branding for your ServiceNow Virtual Agent bot in Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/virtual-agent/configure-msteams-branding.md).

7. Select the **Bot Messages** tab to create and edit a bot message.

For more information, see [Create bot messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/virtual-agent/create-bot-messages.md).

**Parent Topic:**[Integrate Virtual Agent with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/virtual-agent/va-integ-msteams.md)