Enable ServiceNow Otto for Virtual Agent in Slack

task brazil Updated Nov 6, 2026 1 min read enable-na-llm-slack.md

Enable large language model (LLM) conversational experiences with ServiceNow Otto in your Slack integration.

Before you begin

Ensure that you enable AI Search. For more information about enabling AI Search, see Enable AI Search for Next Experience.

Role required: admin

Procedure

Log in to your ServiceNow instance and navigate to All > Conversational Interfaces > Assistant Designer.
On the Assistants tab, select Edit for an assistant that is integrated with Slack.

For example, select ServiceNow Otto for Virtual Agent (default).

[Omitted image "assistants-na-va-2.png"] Alt text: Select an assistant that is integrated with Slack.

Note: Verify that the assistant you choose is integrated with the Slack workspace before selecting it.
On the assistant configuration page, navigate to Review display experiences > Channels.
Select the Slack channels to integrate with ServiceNow Otto for Virtual Agent.

[Omitted image "choose-channels-for-LLM.png"] Alt text: Select the Slack channels for LLM conversational experience with ServiceNow Otto.
On the assistant configuration page, navigate to Chat features.
In the Response streaming section, select the Allow response streaming check box.

[Omitted image "choose-response-streaming-for-slack-2.png"] Alt text: Select Allow response streaming check box in the Response streaming section.
Select Save and Continue.

Parent Topic:Using ServiceNow Otto for Virtual Agent conversations with Slack

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---
title: Enable ServiceNow Otto for Virtual Agent in Slack
description: Enable large language model \(LLM\) conversational experiences with ServiceNow Otto in your Slack integration.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/virtual-agent/enable-na-llm-slack.html
release: brazil
product: Virtual Agent
classification: virtual-agent
topic_type: task
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Use ServiceNow Otto conversations with Slack, Slack, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Enable ServiceNow Otto for Virtual Agent in Slack

Enable large language model \(LLM\) conversational experiences with ServiceNow Otto in your Slack integration.

## Before you begin

Ensure that you enable AI Search. For more information about enabling AI Search, see [Enable AI Search for Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/enable-ais-next-exp-app.md).

Role required: admin

## Procedure

1. Log in to your ServiceNow instance and navigate to **All** &gt; **Conversational Interfaces** &gt; **Assistant Designer**.

2. On the Assistants tab, select **Edit** for an assistant that is integrated with Slack.

For example, select **ServiceNow Otto for Virtual Agent \(default\)**.

\[Omitted image "assistants-na-va-2.png"\] Alt text: Select an assistant that is integrated with Slack.

**Note:** Verify that the assistant you choose is integrated with the Slack workspace before selecting it.

3. On the assistant configuration page, navigate to **Review display experiences** &gt; **Channels**.

4. Select the Slack channels to integrate with ServiceNow Otto for Virtual Agent.

\[Omitted image "choose-channels-for-LLM.png"\] Alt text: Select the Slack channels for LLM conversational experience with ServiceNow Otto.

5. On the assistant configuration page, navigate to **Chat features**.

6. In the Response streaming section, select the **Allow response streaming** check box.

\[Omitted image "choose-response-streaming-for-slack-2.png"\] Alt text: Select Allow response streaming check box in the Response streaming section.

7. Select **Save and Continue**.

**Parent Topic:**[Using ServiceNow Otto for Virtual Agent conversations with Slack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/virtual-agent/na-va-llm-slack.md)