Conversational Integration apps for Virtual Agent

concept brazil Updated Sep 10, 2026 1 min read integrate-virtual-agent.md
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Integrate and extend the capabilities of Virtual Agent by connecting to your employees and customers where they already are. They are engaged in web portals, Now® Mobile apps, and collaboration tools such as Slack, Microsoft Teams, and any other popular chat or messaging app.

  • Integrating Virtual Agent with messaging apps
    Enable users to run Virtual Agent bot conversations in supported third-party messaging apps. Use the Conversational Integration apps for Slack, Microsoft Teams, and Workplace that are available from the ServiceNow Store to configure these messaging apps on your ServiceNow instance.
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