Managing conversational subflows in Assistant Designer

concept brazil Updated Sep 10, 2026 1 min read managing-conversational-subflows.md
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View and manage conversational subflows through Assistant Designer.

When you have the admin or virtual_agent_admin role, you can work with conversational subflows in Assistant Designer.

Conversational subflows currently can't be created in Assistant Designer. You can only view and edit them in Assistant Designer. Conversational subflows can be created, tested, and deleted only in Workflow Studio. For more details on creating subflows, see Create a subflow in Workflow Studio.

When you open a subflow in Assistant Designer, a tab is displayed in the navigation header bar. This tab opens the subflow in Workflow Studio within the Assistant Designer environment. The following columns appear by default:

Column Description
Name Name of the subflow. Select the name of the subflow to work with that subflow directly in Assistant Designer.
Type Subflow.
Status Status type such as Published.
Active Whether the asset is active or inactive.
Last modified Time that the subflow was last modified.
Description Description of the subflow.

[Omitted image "conversational-subflow-vad.png"] Alt text: Subflows tab in Assistant Designer Asset library that displays basic information about conversational subflows in a list.

Use the row actions icon [Omitted image "kebab-menu.png"] Alt text: to work with visibility settings for Promoted, Discoverable, Visible, and Active.

Option Description
Promoted Option to toggle the subflow's Promoted status to show as a suggested conversational asset in the virtual assistant.
Discoverable Option to toggle the subflow's Discoverable status. If discoverable, the subflow is invoked when matched with a user's utterance.
Visible Option to toggle the subflow's visibility to users. If visible, the subflow appears whenever the Show me everything option is selected in the conversation.
Active Option to toggle the subflow's active status. If active, the subflow is available within the conversation.
Delete Option to delete the subflow is not applicable within Assistant Designer because subflows can only be deleted within Workflow Studio.

Parent Topic:Managing asset library items

Related topics

ServiceNow Otto panel

Conversational subflows

Integrating Virtual Agent with Workflow Studio workflows

Keywords ConversationalSubflowVirtual AgentDesignerGenAI
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