Managing custom skills in Assistant Designer Asset library

concept brazil Updated Sep 10, 2026 2 min read managing-custom-skills.md
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View custom skills in the Assistant Designer Asset library.

Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

Role required: virtual_agent_admin

When you select a custom skill, it opens the skill in AI Skill Kit. Custom skills currently can't be created in Assistant Designer. You can only view them in Assistant Designer Asset library. The skills can be created, tested, and deleted only in AI Skill Kit. For more details on creating skills, see Create a skill.

[Omitted image "vad-custom-skills.png"] Alt text: Custom skills pill in the Assistant Designer Asset library.

Column Description
Name Name of the skill. Select the skill to open it in AI Skill Kit.
Type Custom skill.
Status Status type such as Published.
Active Whether the skill is active or inactive.
Last modified Time that the skill was last modified.
Description Description of the custom skill.

Use the row actions icon [Omitted image "kebab-menu.png"] Alt text: to work with visibility settings for Promoted, Discoverable, Visible, and Active:

Option Description
Promoted Option to toggle the skill's Promoted status to show as a suggested conversational asset in the virtual assistant.
Discoverable Option to toggle the skill's Discoverable status. If discoverable, the skill is invoked when matched with a user's utterance.
Visible Option to toggle the skill's visibility to users. If visible, the skill appears whenever the Show me everything option is selected in the conversation.
Active Option to toggle the skill's active status. If active, the skill is available within the conversation.
Delete Delete option for skills is inactive in the Assistant Designer Asset library. The skills can only be deleted from AI Skill Kit.

Custom skills become available in the Assistant Designer Asset library based on the deployment settings in AI Skill Kit.

  1. Navigate to AI Skill Kit > Home and select the skill.
  2. Select Skill settings > Deployment settings.
  3. For the skill to become available in Assistant Designer Asset library, the following options should be selected:
    • Select Platform skills in the Feature list.
    • Select the ServiceNow Otto panel card to enable the skill in the ServiceNow Otto panel.

Parent Topic:Managing asset library items

Keywords ConversationalActionVirtual AgentDesignerGenAI
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