Integrating the WhatsApp messaging app with other applications

---
title: Integrating the WhatsApp messaging app with other applications
description: Other ServiceNow applications and features can use the Conversational Integration with WhatsApp \(powered by Twilio\) application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/virtual-agent/messg-whatsapp-integrating-apps.html
release: brazil
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, WhatsApp \(powered by Twilio\), Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Integrating the WhatsApp messaging app with other applications

Other ServiceNow applications and features can use the Conversational Integration with WhatsApp \(powered by Twilio\) application.

As a live agent, when you accept a request from the WhatsApp service channel, you can converse with the requester within the same channel.

## Integrating with Customer Service Management

Integrate the Conversational Integration with WhatsApp \(powered by Twilio\) application with the ServiceNow® Customer Service Management application to enable your customer contacts and consumers to initiate a WhatsApp chat conversation with a virtual agent or live agent. An agent can initiate a conversation, or accept a conversation initiated from a WhatsApp chat conversation. For more information, see [Integrate WhatsApp with Customer Service Management through Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/messg-integrate-whatsapp-csm.md).